Redeployment Of Technical Support Staff & Customer Service

[eUKhost]

The eUKHost management has kick-started a redeployment process to improve the working abilities of the staff, thereby raising the standard of the support & service provided to our loyal clientele. In conjunction to this, we recently carried out a very in-depth, exhaustive & strict assessment of all the junior staff members. This included technical assessment for our junior support team, assessment of products & webhosting knowledge for our pre-sales & sales team & an assessment of the billing proceedures, payment gateway knowledge & policies for our billing staff. Over & above this, all the employees also were put through a rigorous test where their knowledge & awareness of eUKHost's policies & operations were analyzed.

We are pleased to inform that most of our newly recruited & existing junior staff came through in good colours. The thresholds were set at a very high standard. An exhaustive questionnaire was to be answered & described in not more than 60 minutes. The minimum percentage to be achieved was set at 60%. Fifteen out of Thirty-Two Junior Staff Members were able to achieve that cut-off. We have put up a select list of questions on display for public viewing. Please do visit our blog to have a look at the queries answered.

The links for the question papers are as follows.
1. Technical Support : Redeployment questions for Support Team on cPanel
2. Sales Department : Redeployment questions for Sales Team
3. Phone Support : Redeployment questions for Phone Support Team
4.Technical Support Linux : Redeployment questions for Support Team on Linux

This is not a one-time exercise. Infact, this is just the first part of our redeployment process. We are doing this to sustain the levels of quality we have been able to dish out untill now. More than that, its an effort to raise the bar, as far as quality of support & services is concerned. We want to be able to provide the highest quality of technical support & services to all our customers.

[DPS Computing]

Sounds good. Its a good tactic to employ. I bet all the staff wern't too happy though! It'd be like going back to school! Nethertheless - a good thing .

[eUKhost.com]

Sounds good. Its a good tactic to employ. I bet all the staff wern't too happy though! It'd be like going back to school! Nethertheless - a good thing .

Initially they were not happy for having such thing implemented in our company but their opinion has changed now. Everyone wants similar process to be initiated before Christmas as they have found these tests quite useful to analyze their potential.

There's nothing new in Redeployment as all companies need to implement this process once they grow beyond a specific number of staff members. Managing 10 - 20 people was quite comfortable for us but now we are not able to focus on individual growth of new staff members so we need to implement things by which we can help them to grow with the company.

[DPS Computing]

How many staff are there now?

[eUKhost.com]

How many staff are there now?

Total 60 Staff members right now

[Rock]

Total 60 Staff members right now

David, 60's not an accurate figure, we're 60 individuals in total, but Mark=10, he alone easily handles workload of 10 people at a time, similar to a multi-tasking computer. So that makes 60+10=70 members Isnt it true Mark ? Sometimes we really wonder about this some sort of a super-natural man

[jc8654]

Maybe he's like what David wants to be with his human/machine fused idea? Lol.

But I definately agree it's a good idea. It also helps me see how much I know and I was quite surprised by it!

[DPS Computing]

Well yes, that would be a goal I would have for my super brain. Does that mean I would get 10 salarys as well? .