Overseas help?

[cranzi]

I know that sometimes support ticketing systems can be a pain, but I did wonder if you have a 24/7 support team setup? My mother in law lives in the UK (why I inquire to many UK sites to start with) and they will need hosting, but since they most times depend on me for "computer help" I want to make sure someone would be available at roughly some "normal" time span.

I am sure I could have her or her husband put tickets in and the such, but 99% of the time its always on me or my spouse. She does need UK hosting (does not want to pay US prices really) so I thought I would throw it out there while I still research for her.

[Brian]

They have 24/7 help and never failed to deliver good service to me.
I have taken eUK across two continents (bought in Ireland and moved to US) and have seen no difference in response time. I have hosing packages located in both the US and Uk with them also.

[jennifer]

We're staffed 24 hours a day, 365 days of the year (Separate Staff available for Sales. Billing and Support). With all our hosting plans we offer unlimited support via Live Chat, Phone and email/ticket system.

The average response time for support tickets can be anything from 15-30 minutes. With some situations it might take longer depending on how critical the issue is. However, the phone and live chat support solution provides an instant support whenever you need it.

At eUKhost, the staff is always eager to help resolve issues quickly and efficiently.

Hope the above information helps, and let us know if you have any other questions.

[BillyTheKid]

If she doesn't need UK hosting, why is it that you're looking for it? In my experience, any sort of tech expenses tend to be far less in the USA than almost anywhere else.

[Brian]

She does need UK hosting. Last sentence or two makes that very clear.