Billing Cancellations

**Smithy** · 27-07-2011, 14:57

What does it take so long for billing to cancel VPSs?

Other providers sort them quick which is what I prefer as I can manage things easier/better.

**Rock** · 27-07-2011, 15:06

Originally Posted by HostXNow

What does it take so long for billing to cancel VPSs?

Other providers sort them quick which is what I prefer as I can manage things easier/better.

Hi Chris,

Could you please provide me the ticket ID, I'll get this done immediately. We're working on speeding up the processing of cancellation requests..

**Smithy** · 27-07-2011, 15:20

Ok, tickets are #JFO-145-61906 and #JRE-467-44515

Cheers

**Rock** · 27-07-2011, 19:21

Originally Posted by HostXNow

Ok, tickets are #JFO-145-61906 and #JRE-467-44515

Cheers

Hi Chris,

Both the tickets you've submitted are in our feedback department. Our feedback team does a thorough study/investigation on each cancellation request & notes down the exact reason behind it, be it a product not required anymore or a support failure or delay in server deployment or any other reason.. hence the delay in responding to your tickets. It helps us focus on improving our services & in tracking down our failures.

I'd also like to point out that no further invoicing to your account or late fees will be applicable once a cancellation request is submitted for a particular package. You'll receive a reply to them shortly & we do appreciate your patience in the meantime..

**Smithy** · 19-10-2011, 08:52

Same again #WZV-265-80436

Created ticket: 27 September 2011 12:48 PM

Ticket is still open and service has not been cancelled

**Ryan** · 19-10-2011, 10:19

Originally Posted by HostXNow

Same again #WZV-265-80436

Created ticket: 27 September 2011 12:48 PM

Ticket is still open and service has not been cancelled

Hi Chris,

This is being looked into. Please allow me some time to get back to you with an update.

**Ryan** · 19-10-2011, 11:14

I have confirmed this with our billing department as well as support team about the cancellation of your Cloud Server. The server was already cancelled and terminated from the node as well.

**DPS Computing** · 28-10-2011, 23:27

Glad to see that you've got things sorted Chris

.

**Smithy** · 29-10-2011, 09:11

Originally Posted by DPS Computing

Glad to see that you've got things sorted Chris

.

Ticket is still open

Posted on: 19 October 2011 10:49 AM

Your VM 109.203.107.129#VMwareCloud4 is already canceled & terminated on our cluster

.

Posted on: 19 October 2011 03:28 PM

Ok, but the invoice is still there Proforma Invoice #244881

Posted on: 24 October 2011 10:34 PM

Very strange... do eUKhost not have a billing team anymore or something?

So the invoice is still there and no one has replied to the ticket. I created the ticket 27 September (32 days ago)

**Ryan** · 29-10-2011, 10:57

Originally Posted by HostXNow

Ticket is still open

Posted on: 19 October 2011 10:49 AM
.

Posted on: 19 October 2011 03:28 PM

Posted on: 24 October 2011 10:34 PM

So the invoice is still there and no one has replied to the ticket. I created the ticket 27 September (32 days ago)

Hi Chris,

Invoice #244881 has been cancelled now and you won't receive any further notifications about it. I have also replied to the ticket #WZV-265-80436 with further information.

**DPS Computing** · 29-10-2011, 13:04

Sorry to hear that it was still ongoing Chris. From Ryans response it seems to be finally sorted now

.

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