Refund Please

[madwayne]

Yet again my dedicated server is down.

Yet again i have been cut off in chat support

Yet again i have requested my no quibble refund for the remainder of the contract and been pushed aside.

Please can someone sort this out,


Thanks

[Ben Stones]

Hi Wayne,

I will cut to the chase and forward this thread to our Managing Director to sort this out for you. I am extremely sorry you have been having issues with your dedicated server. I will make sure our Managing Director, John, responds tomorrow.

Thank you for your patience.

Regards.

[AlexP]

Yet again my dedicated server is down.

Yet again i have been cut off in chat support

Yet again i have requested my no quibble refund for the remainder of the contract and been pushed aside.

Please can someone sort this out,


Thanks

Hi Wayne,
I am not able to find out your billing account using forum registered email address can you please message me your server IP address or billing contact email address so I will investigate it further and get it sorted.

[Ben Stones]

Hi Wayne,

Just received an update from one of the senior managers stating one of our senior technicians (Alex) is looking into this right now.

Just to update you Wayne, Alex has now found your billing account and is investigating the issue to get your server back online.

[AlexP]

Hi Wayne,

Your server was not accessible,While I connected though the console I found that the server is up since last 109 days but load was very high 74.08 due to which it was not accessible.
While investigating more I found that few of your domains mysql and php processs were causing high load on the server and there was only 15MB memory free. I have captured all screenshot of same I will sent all of them to your billing email address once your server stable and online.

I have stopped the running process now load is decreasing now. I will update you once it stable. The current server resources are not sufficient to handle all of your website load.

[AlexP]

Hi Wayne,

I have optimized all of your databases , Now load is stable and all services are working fine. I have sent further details and screenshot to your SBG-497-46371 ticket id. Could you please check it and let back to us if you have any question.

root@server [~]# w
22:49:58 up 109 days, 15:42, 2 users, load average: 0.66, 11.10, 44.75
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
root tty1 - 22:31 1:16 0.22s 0.10s -bash
root pts/0 22:49 0.00s 0.04s 0.00s w
root@server [~]#