Account Managers

[Welshy]

Several months back alot of people were allocated account managers for a single point of contact.... the welcome email to it was :-

The Accounts Manager would be your single point of contact in case of any service related Technical, Billing or Server Upgrade related queries

we emailed ours 5 days ago wanting to raise an issue.... have not yet had a response

has anyone else had any problems emailing theirs?

Its a small whinge granted, the rest of the service here is excellent, but its small things like a single person not responding that spoils it....

[Jack]

Hello Lance,

We sincerely apologise for the inconvenience caused.

Keith Anderson is your account manager and I am not sure why your email was not replied. I will ask him to give you a call as soon as he comes in.

[Welshy]

Issue has been resolved for a few days now though Jack, I merely wanted to highlight the issue

[DPS Computing]

I'm sure its a exception to the rule. Glad to hear that your problems sorted .

[shane]

Yeah, glad to hear that!