Bad idea you decided on

[SirChick]

Regarding this:

We would allow up to 5 (Five) days after the account has been suspended, for the renewal fee / dues to be paid. The account will be terminated permanently and all data held within that particular account will be deleted from the server once this period of additional 5 days is over. Under no circumstances would a backup be provided to the client after termination.

5 days is really quite short..there are other hosts that hold accounts for a month. You need to consider the fact that people may end up in hospital etc 5 days and you lose everything is way too over the top.

Theres no way any one can predict their next hospital visit and how long they stay, and for some of us - there is no one else to sort out the website cost.

At the very least store the data for a much longer period or provide a back up for a month after.

Its extreme short term compared to other hosts that allow up to a month ! I really thing you should consider increasing it from 5 days after suspension.

[John]

Regarding this:



5 days is really quite short..there are other hosts that hold accounts for a month. You need to consider the fact that people may end up in hospital etc 5 days and you lose everything is way too over the top.

Theres no way any one can predict their next hospital visit and how long they stay, and for some of us - there is no one else to sort out the website cost.

At the very least store the data for a much longer period or provide a back up for a month after.

Its extreme short term compared to other hosts that allow up to a month ! I really thing you should consider increasing it from 5 days after suspension.

Hi,

It's somewhat complicated for a company of our size. Invoices are generated in advance to give clients a good amount of time to day. We allow 5 days past he due date before an account is suspended, as we understand delays can happen on both sides. We then allow another 5 days before termination.

While this may sound harsh for some, it is unfortunately needed. When it comes to Dedicated Servers, there are more costs associated than say virtual or shared services. Power being the main one and the value of that asset sat idle and costs of purchasing a new being another.

Unfortunately the past year we have had a number of clients who we have allowed up to a month for, listened to promises from, then decide not to pay. We then need to decide if we chase them through the courts, which is somewhat difficult with international clients, or just write the debt off. Even for a UK client, we would have not enforced our own billing policies, so would have little chance of recovering the money.

I would like to point out we have a number of automatic payment options available which would prevent the scenario you described. We will always call before a termination as well to ensure all data is backed up.

[SirChick]

I'm not saying you should not remove their server and selling it on to a new customer... but surely to hold their site files for a length of time can't be that costly encase they request it?

[Ryan]

Hi,

That is something we can definitely do in case a client requests us to hold their files/data for a period of time after suspension or informs us about the delay in payment. In such cases, we can hold the data or keep the account active even after its past the prescribed length of time.

[Karen P]

Next month we will have an Auto Debit facility where you can store your credit card details in your billing account and card will be charged automatically on the due date of the invoice.

Next option is creating PayPal Subscription. Once you receive next due invoice , login into your client area. Once you are logged in please navigate to "My Invoices". Click on the button "PayPal Subscribe". Make sure that your create your subscription before the due date. Once the subscription has been created, the invoice amount will be automatically debited from your PayPal account every month.

We also have an Additional Contacts feature in the billing where you can save additional contacts so that your invoices can be paid in your absence.