THay are just rubbish at support arent they

[JasKik]

Probably down to the heath robinson setup they have implemented at EUKHost, however in terms of actual objective help, Tech Support are a little like YTS trainees at a main dealership in the 80's, not very supportive and keep leaving spanners in the engine!

[eUKhost.com]

Hi JasKik!

I am not able to locate your account in our Billing system. Please let me know your domain name or the registered email address to figure out your problem.

[UfDirect]

Probably down to the heath robinson setup they have implemented at EUKHost, however in terms of actual objective help, Tech Support are a little like YTS trainees at a main dealership in the 80's, not very supportive and keep leaving spanners in the engine!

I would 100% disagree with you regarding eUKhost's support. I have found it to be quick, reliable and knowledgeable every time I have used it.

If your on monthly hosting you always have the option of looking for a host you would be more happy with but good luck finding it. I wouldn't give up Live Chat support as I use it a lot.

Not because I have issues or problems with hosting, but because I'm setting up a VPS and have no clue so I have been contacting support a lot to help me out with configuration and amendments and have nothing but good things to say about it.

[Welshy]

have to agree with ufdirect, I have always had top class support, been with many hosts before that are far worse than EUK....

[MattBarthorp]

I remember a very similar scenario where I had lodged a complaint with my previous host. But, I was actually wrong and was out of the stock of patience when people explained me that, whenever I contact the technical crew for some help, they set-up an RDP connection and check for the flaws and rectify the issues. While doing so, they are completely cut-off from their own desktops hence unaware of the activity there.

And on the other end, we keep sending them messages on the Live Chat and think that the support is being ignorant and we tend to leave the session with a negative feeling about the hosts support.

Now, guys we need to understand certain limitations and act accordingly. Well, a really reputed and responsible hosting company such as Eukhost would never give reasons in order to cover things up. There must be something going on at their end to help us in the best possible way.