Awstats not updating?

[RayJPUK]

I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

Regards,

Ray

[Rock]

I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

Regards,

Ray

Hi Ray,

This is being looked into right now & we'll get back to you with a complete satisfactory solution ASAP. Thank you for being patient in the meantime.

[Rock]

I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

Regards,

Ray

Hi Ray,

This is being looked into right now & we'll get back to you with a complete satisfactory solution ASAP. Thank you for being patient in the meantime.

Hi Ray,

The ongoing problem with the AwStats has been sorted out & won't recur again. Please get back to us if you need any further assistance.

[RayJPUK]

Thank you for this, it is appreciated,

Regards

[Rock]

Thank you for this, it is appreciated,

Regards

You're most welcome

[RayJPUK]

*bump* AWEstats isn't updating again on my site - it hasn't updated since the 13th of February. Could it be fixed again please? Thanks

[Cristiano]

*bump* AWEstats isn't updating again on my site - it hasn't updated since the 13th of February. Could it be fixed again please? Thanks

Stats for your account are up to date now. If you still face the same issue, send an email at support[@]eukhost.com

Hope this helps

[RayJPUK]

Thank you much appreciated - and point taken about emailing you rather than spamming up the forums I will do that if I get the same problem in the future.

Cheers,

Ray

[Cristiano]

Thank you much appreciated - and point taken about emailing you rather than spamming up the forums I will do that if I get the same problem in the future.

Cheers,

Ray

You are Welcome ! Good Luck