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  1. #1
    Join Date
    Apr 2009
    Location
    England
    Posts
    8

    Default Awstats not updating?

    I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

    Regards,

    Ray

  2. #2
    Join Date
    Oct 2006
    Location
    localhost
    Posts
    3,375

    Post

    Quote Originally Posted by RayJPUK View Post
    I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

    Regards,

    Ray
    Hi Ray,

    This is being looked into right now & we'll get back to you with a complete satisfactory solution ASAP. Thank you for being patient in the meantime.

    Rock _a.k.a._ Jack
    Windows Hosting || Windows Reseller Hosting
    Cloud Hosting 100% UPTIME! || Powerful Dedicated Servers
    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    For complaints, grievances or suggestions kindly email our FeedBack Dept.
    Proper action will be taken accordingly & instantaneously!

  3. #3
    Join Date
    Oct 2006
    Location
    localhost
    Posts
    3,375

    Smile

    Quote Originally Posted by RayJPUK View Post
    I have noticed that the statistics (using awstats) on my site states "Last Update: 19 Jan 2010 " Up until then it was updating daily or nearly so (occasionally missed a day then caught up). I thought it was set up to update daily - so can you tell me how to do that? I don't have SSH access so can't change the cron (I also assume this isn't possible for me on shared hosting).

    Regards,

    Ray
    Quote Originally Posted by Rock View Post
    Hi Ray,

    This is being looked into right now & we'll get back to you with a complete satisfactory solution ASAP. Thank you for being patient in the meantime.
    Hi Ray,

    The ongoing problem with the AwStats has been sorted out & won't recur again. Please get back to us if you need any further assistance.

    Rock _a.k.a._ Jack
    Windows Hosting || Windows Reseller Hosting
    Cloud Hosting 100% UPTIME! || Powerful Dedicated Servers
    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    For complaints, grievances or suggestions kindly email our FeedBack Dept.
    Proper action will be taken accordingly & instantaneously!

  4. #4
    Join Date
    Apr 2009
    Location
    England
    Posts
    8

    Default

    Thank you for this, it is appreciated,

    Regards

  5. #5
    Join Date
    Oct 2006
    Location
    localhost
    Posts
    3,375

    Smile

    Quote Originally Posted by RayJPUK View Post
    Thank you for this, it is appreciated,

    Regards
    You're most welcome

    Rock _a.k.a._ Jack
    Windows Hosting || Windows Reseller Hosting
    Cloud Hosting 100% UPTIME! || Powerful Dedicated Servers
    Follow eUKhost on Twitter || Join eUKhost Community on Facebook

    For complaints, grievances or suggestions kindly email our FeedBack Dept.
    Proper action will be taken accordingly & instantaneously!

  6. #6
    Join Date
    Apr 2009
    Location
    England
    Posts
    8

    Default

    *bump* AWEstats isn't updating again on my site - it hasn't updated since the 13th of February. Could it be fixed again please? Thanks

  7. #7

    Default

    Quote Originally Posted by RayJPUK View Post
    *bump* AWEstats isn't updating again on my site - it hasn't updated since the 13th of February. Could it be fixed again please? Thanks
    Stats for your account are up to date now. If you still face the same issue, send an email at support[@]eukhost.com

    Hope this helps
    Cristiano
    Dedicated Server Hosting by eUKhost Ltd.
    r1soft backup plans by eUkhost Ltd.
    MSN :: cristiano @ eukhost.com
    Skype :: cristiano.dawson

  8. #8
    Join Date
    Apr 2009
    Location
    England
    Posts
    8

    Default

    Thank you much appreciated - and point taken about emailing you rather than spamming up the forums I will do that if I get the same problem in the future.

    Cheers,

    Ray

  9. #9

    Smile

    Quote Originally Posted by RayJPUK View Post
    Thank you much appreciated - and point taken about emailing you rather than spamming up the forums I will do that if I get the same problem in the future.

    Cheers,

    Ray
    You are Welcome ! Good Luck
    Cristiano
    Dedicated Server Hosting by eUKhost Ltd.
    r1soft backup plans by eUkhost Ltd.
    MSN :: cristiano @ eukhost.com
    Skype :: cristiano.dawson

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