Invoice question

[cranzi]

If you have a mostly reliable billing system in place but for some reason a client does not get an email invoice (and you know it was sent out at least once), then nothing happens (follow up wise) for two weeks, who is to blame? Can you drop their hosting for lack of payment?

[jennifer]

If you have a mostly reliable billing system in place but for some reason a client does not get an email invoice (and you know it was sent out at least once), then nothing happens (follow up wise) for two weeks, who is to blame? Can you drop their hosting for lack of payment?

Right. When there is an open invoice that is over due, and the emails sent out asking for payment go unanswered, the system will auto suspend the respective account. It is the responsibility of the customer to keep the primary/registered email ID up to date.

[Catherine]

The billing system you have should have the functionality to send reminders occasionally (which can be customized by you) to customers who have due invoices in their account. If the invoices are not paid despite of all the reminders, the billing system should suspend the account automatically.

You should make sure that you provide some extra time to your customers so that their account is not suspended on the due date itself and they get some more time to pay the due invoices.

[eUK-Ken]

Hello,

In order to avoid such issues i shall suggest you to set up the recurring payment, That will be better option. This will never lead to the suspension of the services due to payment issue.

Regards,
Ken.

[Aaron Phillips]

If you have a mostly reliable billing system in place but for some reason a client does not get an email invoice (and you know it was sent out at least once), then nothing happens (follow up wise) for two weeks, who is to blame?

To avoid such instance, I suggest you to add an additional contact's to your billing account. You may add as many additional contact's in your billing account with different email addresses. Using which, if ever you fail to check or receive an email on primary email ID, you may check the same invoice reminder email's on additional contact's email ID.

Follow the below guidelines to add additional contact's in Client Area/Billing Account.
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Login to Client Area/Billing Account >> My Details >> Add New Contact >> Enter the details with a New Email address and finally "Save Changes".

[Alice123]

Yes, you can ask them to setup subscription or standing order at Bank Account so payment will be auto debited from his account. He won't have to log-in to billing area and pay the invoice manually.....

[basher]

I'm in agreement. The recurring payment is your best option. They should understand you have a business to run and that your decision is nothing personal.

[sihost]

I'm in agreement. The recurring payment is your best option. They should understand you have a business to run and that your decision is nothing personal.

I agree, non-payers for anything we do should remember that when they don't pay "it comes out of our wages/Directors dividends!"... so effectively, we have worked for them for free.

If we tried to snatch a few pounds from their wages, or asked them to work for free, they wouldn't hesitate to stop working or take action.

In your case, you sell them a service, if for whatever reason they don't pay, you stop that service. If they didn't get the email, and they don't pay when you resend, they have no excuse. Stop the service, they will pay then.

If you don't pay your electricity at your business office, your lights go out. If you don't pay your rent, you are kicked out, noone hesitates to stop services to us, so why should we be a charity to non-payers.