My site keeps going down

**r3gsm** · 02-04-2008, 22:09

Hi guys,

I registered a new domain a week ago and got the web site hosting up and running the weekend.

On a regular basis this web site hosting suddenly dissapears for minutes or sometimes hours and then re-appears again!

www.unlockbycode.net

When it goes down all I see is this:

Internet Explorer cannot display the webpage

Most likely causes:
You are not connected to the Internet.
The website hosting is encountering problems.
There might be a typing error in the address.

What you can try:
Diagnose Connection Problems

More information

It is really getting to be a pain as it has happened 2 times when I was adding data and then had to start all over again when it reappeared 40 minutes later.

You guys got any idea? And can I switch to dedicated ip also - please bill me for this and I will make payment.

Regards

Daz

**eUKhost.com** · 02-04-2008, 23:17

unlockbycode.net is hosted on Portland and there's absolutely no problem with this server. Do you have Tiscali broadband connection ?

Some of our customers were facing similar problem as they were on Tiscali backbone, but we got this sorted before 2 days so I'm not sure why you would face such problem. If you can provide us with Traceroute reports generated when you face such problem then that would help us to figure out if we need to get out Network Engineers involved once again.

I have requested our technical staff to look into this problem and they will get back to you with more details.

**r3gsm** · 02-04-2008, 23:24

Not on tiscali, using Virgin Broadband

Just done a test with http://www.downforeveryoneorjustme.com and here is result:

It's not just you! www.unlockbycode.net looks down from here.

So must be somethign wrong mate.....

**r3gsm** · 02-04-2008, 23:32

This what you mean?

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\New Computer>tracert www.unlockbycode.net

Tracing route to unlockbycode.net [92.48.97.5]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.0.1
2 12 ms 12 ms 9 ms 10.34.48.1
3 15 ms 12 ms 10 ms 80.195.128.33
4 20 ms 29 ms 21 ms pc-62-30-254-45-du.blueyonder.co.uk [62.30.254.4
5]
5 13 ms 16 ms 13 ms man-bb-a-ge-130-0.inet.ntl.com [195.182.178.65]

6 22 ms 19 ms 20 ms 212.43.162.214
7 24 ms 22 ms 28 ms tele-ic-1-as0-0.inet.ntl.com [62.253.184.2]
8 31 ms 35 ms 32 ms 212.250.14.90
9 26 ms 22 ms 24 ms ge-5-2.the.uk.euroconnex.net [87.127.231.90]
10 25 ms 28 ms 20 ms . [217.112.81.82]
11 * * * Request timed out.

Can you move this or get sorted asap because I have had several emails from unhappy customers because they cannot submit for codes they have paid for - this web site hosting provides 24hr remote codes and my customers pay for this service and after 5 days it has gone down 7 times!
I have several other sites hosted by you and not had any major problems at all until now....

**r3gsm** · 03-04-2008, 07:51

And just in case, my home ip is: 82.47.87.227

I will test when I get to work also....

Daz

**flesso** · 03-04-2008, 10:24

The web site hosting loads here...

**r3gsm** · 03-04-2008, 10:57

Is back online now, but was offline from around 23:30 until around 09:30 today

And yesterday it went offline for aropund 20 minutes, came back and wentoffline again!

Daz

**eUKhost.com** · 03-04-2008, 16:22

Originally Posted by r3gsm

Is back online now, but was offline from around 23:30 until around 09:30 today

And yesterday it went offline for aropund 20 minutes, came back and wentoffline again!

Daz

10 hours downtime is next to impossible

There must be something else as the load has never crossed 0.02 on portland and its a Dual Quad Core Xeon server with 12 Gigs of RAM. Our monitoring system shows no such downtime with any of the services on portland.

**r3gsm** · 03-04-2008, 20:06

Hi Mark,

Well obviously I was not online all night, but when I last checked at 23:30pm it was down as my 2nd post shows!
When I checked again this morning the check test with http://www.downforeveryoneorjustme.com confirmed.

I got to work for just after 10am and the web site hosting was back up. Not sure what happened between but it was 100% down. All seems to be ok now but if it happens again I will let you know

Daz

**jc8654** · 04-04-2008, 15:32

Virgin is occasionally tempremental which I know from my experience. Their support team are usually useless at sorting it. I would suggest trying to flush your DNS and see if that solves it. It does seem very odd that it seems to be coming and going like that though...

**eUKhost** · 05-04-2008, 01:52

Hi Daz,

I have now done a full follow-up on what you said. Portland, the server was never down. The services were all functional at all times (they still are). I verified with a few other customers as well, they have confirmed that the website hostings were never down. ( I cannot give the names of the sites and customers owing to the privacy policy).

In the past, we have had customers from Virgin Media having issues. Most recently, Tiscali customers had a problem which got blown out due to a peering capacity problem; again something which only they could resolve. Our NOC and we as a company were prepared to help in any which way. But sometimes there is only so much we can do about it.

We would never like our customers to suffer

**jc8654** · 05-04-2008, 12:15

As always with computer networks, there are many places that can be causing issues and it's not always the obvious one. I would try using a proxy if you can't get on to your web site hosting and then you'll know if it's your connection or the server.

**lockhart** · 05-04-2008, 19:33

Im having the same problem as well and im no longer with Tiscali. My problem is exactly the same as r3gsm and it's frustrating when it stops working when you're doing something. Im hosted on Portland and the thing is, I never had this problem when I was in a different server.

**jc8654** · 05-04-2008, 22:23

Hmmm. It does sound a bit odd... I normally try from several locations before pointing to the server as the issue. Traceroutes I guess would help to try and isolate the problem. If it's still an issue, send these to support as well as a description.

**lockhart** · 06-04-2008, 11:40

Ok, when I checked my website hosting this morning, it wasn't available then around 30 minutes later, it was back again. Maybe around 30 minutes to 1 hour, it went offline again while I was doing something.

**jc8654** · 06-04-2008, 12:05

It does seem very odd... I'm not entirely sure what to suggest about it. You could always set up monitoring on it to see if it picks up anything.

**lockhart** · 06-04-2008, 12:10

Monitoring? Not sure how to do that. Im currently with O2 broadband and there doesn't seem to be any problem with that as I can visit all other sites. Also, when I visit r3gsm website hosting, it doesn't load for me so both our web site hosting are down.

**lockhart** · 06-04-2008, 12:13

the web site hosting is back again so it has been down for 40 minutes. i'll update when it goes down again

**jc8654** · 06-04-2008, 12:14

I've just dropped you a PM about monitoring.

**lockhart** · 06-04-2008, 12:17

thank you but im unable to view the site. it says Internet Explorer cannot display webpage?

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