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  1. #1
    Join Date
    Apr 2009
    Posts
    109

    Default advice about weird domain issue

    Something is weirdly wrong with one of my domain transfers.

    Background:

    · it is a co.uk domain

    · it was in 'renewal required' status on my old host and I transferred it to eukhost

    · when it transferred into eukhost (yesterday morning), I noticed that, unlike all the other domains listed in my client area which I'd just registered, its 'Next Due Date' hadn't updated (it still read the old expiry date - 23/03/2009). A billing exec manually updated it for me.

    · All the registry information for the domain has been updated: registrant details, registrar, tag, nameservers, hostname rdns, etc. Everything is correct in the whois.

    · I've parked the domain on my vps account and have got email redirection working. The DNS zone for it looks good. Everything is working except:

    Problem:

    Here is the weirdness; I cannot get the domain to point to my new eukhost IP Address....

    · The IP address in the whois has not changed. So in a web browser, the domain still directs to the old server on the old host, where there is now a holding page (because i closed my account with them). If I ping the domain, the old ip address is pinged.

    · Also, the status of the domain in the whois results is 'Renewal request being processed'.

    Now, I haven't waited 48 hours yet (only 24 hours), so there is that to consider. But propagation has never taken this long before, and it's so weird how all the other information (including the nameservers!) is being correctly displayed on the whois. It's simply that the IP address refuses to change!

    Is there actually a problem? Or am I just being too impatient with nominet?
    If there is a problem, what on earth could it be?

    Thanks

  2. #2

    Default

    Hello,

    I have contacted Nominet - UK Head Registry in regards to your domain. The IPS TAG for your domain did not get updated in the database of Nominet and the renewal request was placed.

    Please allow us some time and we shall get this sorted out with Nominet. We will update this thread once it has been done.
    Best Regards,

    Bryan Oscar
    eUKhost - Web Hosting Solutions...!
    http://www.eUKhost.com
    Email : bryan [@] eUKhost.com
    MSN : bryan [@] eUKhost.com
    Toll Free : || Sales : 0808 262 0255 || Support : 0808 262 0455 || International : +44-1916-454-EUK

    "All I know is that a customer I lose is a customer my competitors win ..!"
    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

  3. #3
    Join Date
    Apr 2009
    Posts
    109

    Default

    Wow... excellent service yet again. I was just expecting some ideas about what the problem may have been, so I could do some more research and troubleshooting. Thank you for taking the issue forward for me, Bryan. Please treat it as low priority though - my email for the domain is working, and that's the main thing. It's not a huge deal if the domain points to a holding page for a while. I'm mostly just relieved that it isn't caused by my vps being misconfigured.

    Cheers!

  4. #4
    Join Date
    Apr 2009
    Posts
    109

    Default

    It is working now; the IP has been corrected.
    Thank you very much!

  5. #5

    Default

    Cheers ...

    You are Welcome !
    Best Regards,

    Bryan Oscar
    eUKhost - Web Hosting Solutions...!
    http://www.eUKhost.com
    Email : bryan [@] eUKhost.com
    MSN : bryan [@] eUKhost.com
    Toll Free : || Sales : 0808 262 0255 || Support : 0808 262 0455 || International : +44-1916-454-EUK

    "All I know is that a customer I lose is a customer my competitors win ..!"
    ----------------------------------------------------------------------------------------------------------------------------------------------------------------

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