Problems Transferring Domains with Enom

[Drunkencelt]

Hi,

Tried this twice now and not sure what is going wrong.

I keep getting this message BUT my email address is registered with the current domain holder. Presumably the 'verification' email would be sent to me. I've not had it form the current registrars despite checking that the email is correct.

Also I've unlocked the TLD and the password is correct...

Am I correct in thinking the fault lies with the current registrars? The bitch is that I will now have to renew with them 'cos I,ve not got enough transfer time left....

Or have I got this all wrong?

Any help/suggestions please?

Cheers.


Dear Customer:

Thank you for your recent transfer request. We want to let you know transfer
order #35583620 has been closed.

Below you will find the status of all domains in this order.

The following domain names were not transferred successfully:

Domain Name Rejection Reason
-----------------------------------------------------------------------
thecarpentersarms.biz Canceled - domain contacts did not respond to verification e-mail

If you have any questions please reply to this e-mail.
Thank you for using our domain registration services.

Sincerely,
eUKhost LTD

[DPS Computing]

Does the e-mail address you are checking start with "julgrffth"?

[eUKhost.com]

Hi,

Transfer approval email is being sent to julgrffth[@]aol.com. You can check following domain whois information for verification :-

domain whois output

[DPS Computing]

Hi,

Transfer approval email is being sent to julgrffth[@]aol.com. You can check following domain whois information for verification :-

domain whois output

Yer, thats what I was trying to say. If you arn't checking that address then thats why. And from the looks of it that looks like the e-mail address of your client rather than yourself (although I could be wrong!)

[Drunkencelt]

Boy's,

Thanks for this it all suddenly becomes clear.

It is the Whois email address that is being referred to. I had assumed it would have been the email contact address for the current domain host. I had changed it to my own there as my client is not particularly good at responding (obviously). She let her site hosting expire despite three reminder emails and a letter from me.

I will have to make sure that she responds next time or else I cannot transfer it for her.

Thanks for your help. Sometimes a few words can just point us in the right direction.

Kind regards.

[DPS Computing]

Boy's,

Thanks for this it all suddenly becomes clear.

It is the Whois email address that is being referred to. I had assumed it would have been the email contact address for the current domain host. I had changed it to my own there as my client is not particularly good at responding (obviously). She let her site hosting expire despite three reminder emails and a letter from me.

I will have to make sure that she responds next time or else I cannot transfer it for her.

Thanks for your help. Sometimes a few words can just point us in the right direction.

Kind regards.

No problem. Yes, the whois info is used for domain correspondance. If I'm correct the Admin & Technical contact get notifications via e-mail about the domains usually.

[Karen P]

A verification email will be sent to the registrant and the administrative contact(s) for the domain(s).

(As per ICANN Regulations, transfer verification will NOT be sent to technical, billing or other listed contacts for the domain name.)

I would request you to email the EPP Key at billing[@]eukhost.com and we will re-initiate transfer request for the domain.

[DPS Computing]

Ah nearly got it right -yes of course makes logical sense to contact the registrant!!

[Freddie]

Hi Drunkencelt, Have you sent the EPP code ?

[Drunkencelt]

Hi,

Yes I have although the issue is my client not responding. I need to sort her out first.

Cheers

[Freddie]

Okay .. No problem

[DPS Computing]

Ah dear, sometimes you can't rely on the customers . I have found this out recently with one of my account holders .

[jc8654]

Yeah, customers are the worst! They complain when their account gets suspended when you say it's because you haven't paid they go "I didn't get the email". You then log in to their account, show them the emails sent and then they look in their inbox and guess what, they're sat there waiting for a response!

[DPS Computing]

Yeah, customers are the worst! They complain when their account gets suspended when you say it's because you haven't paid they go "I didn't get the email". You then log in to their account, show them the emails sent and then they look in their inbox and guess what, they're sat there waiting for a response!

Thats better than my current customer from hell.

Repeated reminders / warnings / final notices / final demands for payment. I give up, think I may cut my losses and delete the account without notice .

[jc8654]

This is why in my T&Cs I have a clear outline of the timetable when things are overdue and what happens.

[DPS Computing]

This is why in my T&Cs I have a clear outline of the timetable when things are overdue and what happens.

So do I. But I got sweetalked with subsequently empty promises!

[jc8654]

Just suspend their account then.....

[DPS Computing]

Just suspend their account then.....

I have now.

Well officially it says "DPS Web Services regrets to inform you that this website is currently unavailable and is sorry for any inconvience."

I'm very tempted to use the traffic from it (which isn't overly substantial) to give me, my sites and my advertisers a little exposure as compensation for the account bill which runs into 3 figures!