Backup Server Issues

[jc8654]

Once again, my backup service account is showing as full even though I know for a fact that I am not using anywhere near my quota.

The FTP error is as follows:

Net::FTP=GLOB(0x9ea6940)<<< 553 Disk full - please upload later

Now, I believe this is caused by the backup server drive actually being full - but can you please tell me what I am actually paying for if I'm not actually able to use the space I'm paying for on the server?!?!?

I'm starting to lose count of the number of times this has happened in the last two months but I can think of at least 3 times in the last two weeks alone!

Can we please get this sorted once and for all as I am sick of being told "This issue is resolved and won't happen again" and then guess what, two weeks later we're back to the same thing.

[eUKhost.com]

Hi Jonathan,

I will ask Alex and Nick to look into this once they reach office. You are most welcome to open a ticket for them and ask them for explanation.

[eUKhost.com]

Hi Jonathan,

You have taken LB-02 plan and you are using 2.6 GB disk space. You have exceeded allocated quota by 600 MB.

[jc8654]

I asked support to check this and they told me that I was under the allocation. And that still doesn't really resolve the underlying issue regarding when the server disk drive is actually full and I am under quota.

It would also help on the backup server if you could actually see the amount of space you are using!

I had already opened a ticket about this and simply got the reply: "This has been fixed" without any explanation of the reason. I thought the support team were meant to give explanations instead of these short answers.

[NickJ]

Hello Jonathan,

I have cleared the /home2 partition which was filled 100% and hence you were not able to use your backup account.

I have replied to your ticket with exact Disk usage by your account on backup server.
Your account was running out of disk space but now its seems that you have removed some files from backup account.

Also, we are in process of moving few account to new backup server to avoid such problem.
If you wish, I can migrate your account to newly setup backup server.

Regards,
Nick J.

[jc8654]

By migrating are you guarenteeing that this issue will never happen again?

And on this new backup server, is there a way to check your own diskspace usage? And are the quotas set correctly so people can't go over the space you have purchased i.e. you have solved the main cause of this issue?

[NickJ]

By migrating are you guarenteeing that this issue will never happen again?

I have corrected the quota issues on the server due to which clients were allowed to exceed the quota limit assigned to them.
I have freed sufficient disk space on this server as well.

Now, you should not face any such problem in near future.

Also, all our backup servers are setup with FTP accounts only, and there is no way you can check the disk quota usage until your FTP software has this utility integrated with it.

Still, if you wish to migrate your account to new server, please email us at suppot@eukhost.com, we will migrate your account to another backup server.

Nick J.

[jc8654]

Now, you should not face any such problem in near future.

Well in that case, how come 3 months down the line the exact same thing has happened again?

And why 12 hours down the line have I had no response from support? #IQU-21653-663

And as people are expecting the backup server to be available to take their backups, why are you blatently overselling the server?

Oh, and why is it only Alex who can fix it? Unless he is working 24x7, surely that slows the entire procress of getting the thing back online.

To say I'm pissed off is not even close.

[WelshTom]

Well in that case, how come 3 months down the line the exact same thing has happened again?

And why 12 hours down the line have I had no response from support? #IQU-21653-663

And as people are expecting the backup server to be available to take their backups, why are you blatently overselling the server?

Oh, and why is it only Alex who can fix it? Unless he is working 24x7, surely that slows the entire procress of getting the thing back online.

To say I'm pissed off is not even close.

I agree with you Jonathan. I don't really tend to bring issues like this to the forum, but after it has happened on 10 different occasions, it really starts to annoy customers, something really needs to be done. It's no good telling customers it wont happen again, as it does, several times!

There is a simple solution to this, stop overselling the backup servers, please.

[eUKhost.com]

Hi JC and Tom,

Alex has got this sorted for now. We have setup 2 new 2TB backup servers to sort out this problem permanently.

We will move backups of all shared servers and reseller hosting servers on our new NAS storage system. I hope we won't have same problem again in future.

[stevem]

I had the same problem. Does the solution also apply to my ticket HKQ-50940-912?

[stevem]

Ah, I see Alex has now sorted my case. Thanks

[eUKhost.com]

Ah, I see Alex has now sorted my case. Thanks

You are welcome.