Constant Cpanel License Problems

[Sweeks]

This is my first public complaint and I have only resorted coming here after not getting the help I need through live support despite numerous communications.

Lately every day more or less I get a cpanel license file error in WHM every time I go to sign into it, I use live support to ask for it to be fixed. They fix it for me and all is good. Until the next day, I try and sign in, I get the same message again. I contact live support and they assure me it is fixed permanently not three times they have said that to me.

Every day I am wasting my time and eukhosts with such a small problem and I am getting sick of it, I feel like going elsewhere over this because it shouldn't be happening so often.

My server is the one associated with my forum email address if someone with more technical knowledge would help to permanently sort the issue out for that would be excellent.

I am not one to complain but this is beyond a joke to me now. I tried live support today but look no one is around to help me with the issue that should have been fixed already:

Chat InformationPlease wait for a site operator to respond.

Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

This issue should have been fixed and sorted a long time ago, now I am stuck without WHM/Cpanel access and a very unhappy customer. Will eukhost be compensating me for all the time I waste asking the same question over and over and not ending up fixing it?

Thanks.

[Ben Stones]

Hi Sweeks,

I sincerely apologise for the ongoing license error that you are experiencing. Can you please submit a ticket about this issue and then reference the ticket ID here and I will refer this thread to our senior support team to ensure this issue gets sorted as quickly as possible.

[Sweeks]

Ticket ID: ZPR-457-36958
Subject: Constant Cpanel License Problems

Hope it can be fixed permanently as it is really becoming a nuisance for me especially when I need access to WHM every day, for example I need access right now to use cpanel and use the htaccess feature but I cannot.

[Ben Stones]

Hi Sweeks,

I have forwarded this thread onto the Support Team and requested a System Administrator look into it. You should receive a response via this thread and/or via the ticket soon.

Thank you for your patience and sorry for the inconvenience caused to you due to the ongoing license error.

[eUk-Reeve]

Hi Sweeks,

I have replied to your support ticket : ZPR-457-36958 .

Please check once.

[mischayahd]

eukhost sure knows how to immediately act on their customers problem. This is the very first thing I look for when getting a webhosting, customer support.

[jennifer]

eukhost sure knows how to immediately act on their customers problem. This is the very first thing I look for when getting a webhosting, customer support.

Thank you for your kind words