email problems

[vivaciti]

Hi,
I have an ongoing problem that seems to be going nowhere (ticket ID AMO-98424-203)
There are 2 main problems, I don't know if they are linked or not, so I will put them both down and see where we go.

OK, we are having trouble getting emails from systems, I think all normal emails are getting received OK although no way to verify this.
We have a customer that has a VOIP provider, and they have it set to send out their voice mails and fax to emails as an attachment by email. None of these get received, we have some logs and these state 451 the server has reached it's limit for processing requests from your host
451 please try again later
connection closed by foreign host
(logs from their system not ours)
So I check to in the firewall to make sure their IP is not in there and it's clear.
I bring this up in a ticket and get told that some stuff has been done and should be OK. We get the customer to check and still got same problem, and would seem they have never got the system emails (only set up for 2 weeks) so I start to make the assumption that it could be a problem at their end, well we also have a VOIP system (we sell some VOIP services if anyone is interested, plug, plug) so we change the delivery address (that we know works) to one of our own email address's on the VPS, and guess what, it does not receive the email???? So we know it's not a problem with the third party application.

I go onto live chat and after getting a little run around I get passed over to someone else, and they are going to look at it. I could not wait on line any longer (had to go to meeting) so I said I would leave it with them, and if they could update the ticket, well I have just checked, and the ticket is marked as closed but no other update.

OK, other issue, and don't know if its linked or not.
We also use WHMCS (The same thing that eukhosts now use) now when there is a payment made or a subscription payment collected, paypal would send out the emails and the WHMCS would get updated with the details, well since we had the server "locked down" by your support people due to it being lapse on security and getting the fake paypal websites uploaded to our customers, this no longer works.

So lets see if posting this in here can help.

Cheers in advance.

[Rsync]

Hello Karl Prust,

After resolving the email issue one of our technician Michael had closed the ticket "AMO-98424-203". The necessary test was done and we can rest assure the emails are working absolutely fine on your VPS. For better assistance regarding the WHMCS issue we require few details from you, hence request you to check our detailed explanation in the above mentioned ticket.

[vivaciti]

Some emails are working fine, but not all, please again see DETAILED explination above and also in the reply to your ticket.

[vivaciti]

You know I am almost giving up with you guys, not that you can't manage your service as when you get hold of the problem, you get it sorted, but for gods sake, can't you people READ?

I send a very detailed explination via ticket, I included a log file and stated twice and very clearly that I was including headers from the service that did work and it would be the same with the exception that the header was to the email address that did work (to vivaciti.com) and the headers would be the same except they would have *****@vivaciti.net

So what was your responce????

Sorry the headers were for .com we dont manage this??????????????? I know you dont that was what works, but if the same thing is sent to .net (on your server) the emails do not get through. I stated the time the system sent another test to check in the logs, and that was not even mentioned.

Try to re-read the ticket IN FULL

[Rsync]

Hello Karl Prust,

Your email issue is been fixed and I have provided the complete explanation in your ticket.

Please do not hesitate to contact us if you have any further questions.

[vivaciti]

Big thanks for getting this sorted, going home now, but will give all the details in the morning when I get back into work.