HyperV Server performance problems

[gcparris]

My WPS server has been showing NTVDM.DLL running at 99% 3 times in the last two days.
The first 2 times support have rebooted the server and it has come back up for a period of time, but it has now happened again and I'm finding it unacceptable.
Every time this happens all my client sites become inaccessible.
Could someone please assist and let me know why this is happening?

Thanks,
Gareth

[eUK-Ray]

My WPS server has been showing NTVDM.DLL running at 99% 3 times in the last two days.
The first 2 times support have rebooted the server and it has come back up for a period of time, but it has now happened again and I'm finding it unacceptable.
Every time this happens all my client sites become inaccessible.
Could someone please assist and let me know why this is happening?

Thanks,
Gareth

Hi Gareth,

May I please have the ticket number you have opened with our support department to investigate this further for you.

Thanks,
Ray

[gcparris]

Hi Ray, it is #PDD-548-10513.
Harold from live support is currently looking at the problem.

Thanks,
Gareth

[eUK-Ray]

Hi Ray, it is #PDD-548-10513.
Harold from live support is currently looking at the problem.

Thanks,
Gareth

Hi Gareth,

I see from your chat you are going to run an AV scan on the server. let me know how it goes and if you require any further assistance.

Thanks,
Ray