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Thread: Just surprised

  1. #1
    Join Date
    Oct 2011
    Posts
    5

    Default Just surprised

    I just surprised why take such long time them setup one vps hosting I paid yesterday but still have nothing ok maybe next company like a bt so well I paid only one month

  2. #2
    Join Date
    Aug 2009
    Posts
    239

    Smile

    Hi.

    Please PM me your registered email address so that, I will check the order tracker and let you know as why its delayed. It should not take that much time generally.

  3. #3
    Join Date
    Oct 2011
    Posts
    5

    Default

    Sent !

    thanks
    Last edited by Kieran; 11-10-2011 at 18:33. Reason: Email address could have used as SPAM.

  4. #4
    Join Date
    Jun 2011
    Posts
    396

    Default

    Quote Originally Posted by jpucik View Post
    We tried calling you on the number which you had provided us while placing the order. That was actually a wrong number. This is the actual reason for the delay caused in setup. We have emailed you and asked for the correct number so that we can call you to verify the order. Please check Ticket No: UPN-600-49388. Server setup time would be 4-6 hours after we verify the order over phone.
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  5. #5
    Join Date
    Oct 2011
    Posts
    5

    Default

    ha ha ha that is it the big euhost.com sorry I do not have any number and will go to my bank tomorrow stop this payment !!!

  6. #6
    Join Date
    Jun 2011
    Posts
    396

    Default

    Quote Originally Posted by jpucik View Post
    ha ha ha that is it the big euhost.com sorry I do not have any number and will go to my bank tomorrow stop this payment !!!
    I have sent you a new email with proper explanation and alternatives to avoid verification over phone. Please go through Ticket No: IIA-573-54116 and reply accordingly.
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  7. #7
    Join Date
    Oct 2011
    Posts
    5

    Default

    thanks I have canceled this order. do not know imagine how that be working in the future with your company my present provider does answer each time between seconds to few minutes

  8. #8
    Join Date
    Sep 2006
    Posts
    304

    Default

    Quote Originally Posted by jpucik View Post
    thanks I have canceled this order. do not know imagine how that be working in the future with your company my present provider does answer each time between seconds to few minutes
    I hope you should not have any problem in providing us required details which is a part of our order verification process. It's for your safety so that we can verify that you are aware of the order placed on your name.
    We only proceed with the server setup once account is verified which was failed in your case.

    Please update the ticket IIA-573-54116 with the required details for us to proceed with your order.

  9. #9
    Join Date
    Oct 2011
    Posts
    5

    Default

    bla bla bla have a nice time seems to be your company needs number of phone may be they will need sell it some one no I will not provide my mobile number for you company very good next experiences with hosting company

  10. #10

    Default

    Quote Originally Posted by jpucik View Post
    bla bla bla have a nice time seems to be your company needs number of phone may be they will need sell it some one no I will not provide my mobile number for you company very good next experiences with hosting company
    That's absolutely fine if you do not wish to comply with our verification process and thereby not keep your hosting with us. The verification process we have in place is for the best interests of our clients to avoid fraud prevention. In case you are not aware, we do have a privacy policy in place according to which all our clients' data is kept confidential including phone numbers.

    Alternately, we did give you another option to verify your order if you are not comfortable sharing your phone number with us.
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  11. #11
    Join Date
    Apr 2007
    Location
    Manchester, United Kingdom
    Posts
    8,440

    Default

    Just to throw my 2p in, it does seem that you are being a little unreasonable jpucik. I mean, what's the problem with giving your phone number? I no doubt expect it is listed on the Whois entry for your domain. When I worked for an ecommerce company the only people that were adverse to verifications checks such as this were people who were attempting to commit fraud by either using someone elses cards / details or by trying to obtain goods / services by deception (such as cancelling payments after service or shipping).

    You may or may not be trying to do this, I don't have a clue because I don't know who you are but the verification process is really quite simple and I don't know of anyone legitimately placing an order that wouldn't want to comply with such a simple process.
    David Smith
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