Virtuozzo control panel repeatedly going down!

[ukbazz]

Hi I have had problems all week with virtuozzo panel access. (109.203.97.19 Either the menu's are not all there, or like today it is not connecting at all. I did send a ticket early this moring, but it is still not connecting and totally down.

Could someone at support have a look into why it's going down - I am getting excessive resource usage messgages, daily from lfd when the server is runing the backup as below:

Time: Fri May 27 01:36:07 2011 +0100
Account: psaadm
Resource: Process Time
Exceeded: 1843 > 1800 (seconds)
Executable: /usr/bin/sw-engine
Command Line: /usr/bin/sw-engine -c /usr/local/psa/admin/conf/php.ini /usr/local/psa/admin/plib/backup/scheduled_backup.php --dump 1
PID: 31747
Killed: No

[Ryan]

Hello,

I have asked one of our senior techs to look into this. I'll update you once he investigates the issue.

[eUK-Alan]

Hello,

I have reinstalled service container which manage virtuozzo power panel, on main hardware node .

You should be able to access power panel now

[ukbazz]

Thanks Alan - hope that fixes it - Will know when the container back-up runs again I suppose I did notice that some of the container packages were showing updates avaialable - is that anything to do with it? Thanks again, Barry

[eUK-Alan]

Thanks Alan - hope that fixes it - Will know when the container back-up runs again I suppose I did notice that some of the container packages were showing updates avaialable - is that anything to do with it? Thanks again, Barry

No problem

Please do not update any packages at your side. In case if you need updated software please update the support ticket.

We will take care of this

[eUK-Eric]

Hello,

Please feel free to post a ticket to update any packages. We will do it for you.

[ukbazz]

Hi - it's down again this morning - have sent a support request. So re-install did not fix the issue it seems to be the internal backup script using excessive resources.

[eUK-Eric]

Hello,

We are able to access virtuozzo panel on URL http://x.x.x.x:4643. Please check and confirm the same and let us know if by chance you still face same problem.

[ukbazz]

Hi Eric - yes - I got firstline support to fix this morning - via online chat, as I needed access quickly - but I am now having to ask for this to be done every day, so think it needs a little investigation. It never used to happen. Only been doing it for about a week, but very frustrating to have to contact support every day. It seems the backup causes it to go down through excessives resource usage every night. Have just logged in again and now all menu options have gone! Can now only see Contol panel, Help & Preferences options - All options were there earlier - There is clearly something wrong here.

[Rock]

Hi Eric - yes - I got firstline support to fix this morning - via online chat, as I needed access quickly - but I am now having to ask for this to be done every day, so think it needs a little investigation. It never used to happen. Only been doing it for about a week, but very frustrating to have to contact support every day. It seems the backup causes it to go down through excessives resource usage every night. Have just logged in again and now all menu options have gone! Can now only see Contol panel, Help & Preferences options - All options were there earlier - There is clearly something wrong here.

Hi,

I'll get the service container of his host reinstalled (if that fixes it permanently) or have your VPS migrated over to our other node, which will definitely bring an end to this problem. Let me know how you'd like to proceed..

[ukbazz]

Hi Rock thanks for the reply - will migrating it mean new IP addresses? ( we have 2 on there) Also any downtime - as it's and e-commerce site?

Thanks - Bazz

[Rock]

Hi Rock thanks for the reply - will migrating it mean new IP addresses? ( we have 2 on there) Also any downtime - as it's and e-commerce site?

Thanks - Bazz

No, migrating the VPS to other host won't make any change in it's IP address. Let know if you want us to proceed with this

[ukbazz]

Hi Rock - in that case yes! Please make sure all csf, lfd and logwatch settings are carried over as well. php was also updated on this server I believe. thanks - Bazz

[MarshalK]

Hello,

We will migrate your VPS to our another VPS node.
You will get all your data, settings, software's and its version as same as you have in your current VPS.
We will raise a support ticket for this issue and will send it to you on your registered email address.

[ukbazz]

Thanks, Rock

[Rock]

Thanks, Rock

You're welcome

[ukbazz]

Hi Rock - haven't had an email yet regarding migration of the VPS. I did get the following, quoted below - but this morning Vz login gets me an internal server error message! Can you let me know what is going on ASAP. Thanks, Bazz

"I have restarted the service vps on main node and able to access https://109.203.97.198:4643/vz/cp now. Please run the backup script manually and let us know if facing any issue.

Regards
Andre D
Support Department"

[Rock]

Hi Rock - haven't had an email yet regarding migration of the VPS. I did get the following, quoted below - but this morning Vz login gets me an internal server error message! Can you let me know what is going on ASAP. Thanks, Bazz

"I have restarted the service vps on main node and able to access https://109.203.97.198:4643/vz/cp now. Please run the backup script manually and let us know if facing any issue.

Regards
Andre D
Support Department"

Hi, we've started the migration of your data & I'll update you once it's done..

[eUK-Alan]

Hello

We are facing problem with the application template as well as with the os template on new server. As of now we have stopped the migration of your vps.

Further updates will be posted on same thread.

Thank you for your patience.

[ukbazz]

Hi Rock - thanks for that - very much appreciated!

Bazz