Quote Originally Posted by psynnott View Post
Stella,

Thanks for your input. Yes, I have been with EUKhost for years, but I've decided it's time for me and my sites to move on.

I hear your and EUKHost's point of it being Virtuozzo, however as the customer this really doesn't matter to me. All I see is my server unresponsive on multiple occassions and have users complaining to me.

If EUKHost believe that it is Virtuozzo causing the problems, they should be decisive and move all accounts off that server onto another physical machine with different software. I assume there is are conversion programs available to convert the VPS data files to whatever other platform they say is more stable.

Another option is to email all affected users with the information they have (ie. it's the software causing the problem) and offer to migrate users immediately onto a more stable platform.

Waiting until a user complains like this on their public forum, via telephone, via IM and also via email is completely unprofessional in my opinion. I'll not labour the point any more, as I've said what I think.

I've said to EUKHost how I think they should have handled this situation. One word: communication. I'm afraid that I will not return to EUKHost until there is a change in policy to ensure customers are told immediately of any downtime, with an explanation of what happened. Time after time when I contact EUKHost, I would get a "server is now up" or "fixed" without even the slightest explanation of what happened (or even an apology). Again, I find this unacceptable.

I'm still in the process of moving my sites off the server (the server died again last night as I was downloading the backup files)...
Hi,

As the names of our nodes suggest, we do have hundreds of them. There are people on this very forum on those platforms who haven't had so much as a seconds downtime in 2 years. Yes, though, we accept that this software has now become a "luck of the draw" type solution and it won't be something we continue with. Unfortunately there are no converter tools.

In the next two weeks we will stop setting up customers on the Virtuozzo platform and move them instead to either stand alone VMWare servers or our own eNlight software.

Paul has made his decision and we all wish him well. We also hope to see him return one day