Email Problems

[gethmyster]

Hello,

One of my users, a school, reported problems on Monday receiving email sent internal - it bounces back with an error. On investigation it not just internal email its any mail send via an unauthenticated SMTP server (which is every school in Yorkshire and Humberside), they only knew it was internal because on the reply email.

I reported it to eukhost support last night and a few emails later they still don't seem to have understood the problem and this morning I'd got an email saying they turned the email off completely! Emailed them again this morning but no reply.

I might be explaining it wrong as this is not something I'm very clued up on, if I anyone can help workout what I'm on about and how to explain in to the support team it might just help.

As I understand it the issue is not sending emails but receiving them....the support team seem to think its sending them that's the problem.

The school have to use the ISP's SMTP server (in this case YHGfL) they wont allow any other. They also will not allow authentication.

The email leaves outlook and according to the reply email is received by the server at mail......sch.uk [92.48.110.7]. aka Derby.eukhost.com

This server then refuse to accept the email '551 This mail server requires authentication before sending mail from a locally hosted domain. Please reconfigure your mail client to authenticate before sending mail.'

This has not been a problem previously. I'm think some change must have been made to the configuration on derby over the weekend that would prevent it from accepting email sent from a 'locally hosted domain'?

I'm I on the right lines???

Regards
Lee

[Rock]

Hi Lee, This is being investigated & your ticket [JMV-59626-276] would be replied accordingly, we appreciate your patience meanwhile.

[Rock]

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