Slow webmail and also unstable

[antjones]

Hi,

I don't know whether I'm being picky but recently it seems to me as though webmail seems to be not working correctly at the moment.

I opened a ticket, which took 2 days for it to be looked a then rang telephone support who rang back and said it was fixed. It wasn't.

I gave up then...

Today I thought to myself,....no it should work. I have tested webamail on another account on the same server.

Can you look at webmail for domain... Jonesanthony.co.uk

Thanks
Anthony

[Rossi]

Hi,

I don't know whether I'm being picky but recently it seems to me as though webmail seems to be not working correctly at the moment.

I opened a ticket, which took 2 days for it to be looked a then rang telephone support who rang back and said it was fixed. It wasn't.

I gave up then...

Today I thought to myself,....no it should work. I have tested webamail on another account on the same server.

Can you look at webmail for domain... Jonesanthony.co.uk

Thanks
Anthony

Hello Anthony,

I have asked a admin to look into the webmail issue. Allow us some time to check it again and come up with a update.

Regards,
Ross

[antjones]

Thanks for getting back to me! Just seems like im banging my head against the oursource indian support, when i used the livechat and telephone support.

Said it was fixed..but when i asked what had they dont, they said they had done nothing to resolve....well how could it be fixed?

Thanks
Anthony

[Rossi]

Hello Anthony,

Can I have the Ticket number which you created for this issue ?

[Rossi]

I have checked webmail for Jonesanthony.co.uk and I am able to login into it and send/recieve emails easily. I have prepared a video as well which will give you a better idea of the work done by us in your webmail account :-

Webmail video

I think you have not added port 2095 in your firewall. Please check if its added or not and let us know if the issue still exists.

[antjones]

This has been resolved today!

Was pretty much my fault for having 1.6gb in inbox! Rouncube didnt like that!

Thanks
EUKHOST

[Rossi]

This has been resolved today!

Was pretty much my fault for having 1.6gb in inbox! Rouncube didnt like that!

Thanks
EUKHOST

Thanks for the update

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