Being Firewalled from my own websites - support totally unhelpful

[therealjohnp]

I've been emailling support about this but thet aren't reading what I'm saying and their answers vary between useless and repeating the same (unhelpful) advice.

Before I waste a tonne of time moving my sites to somewhere which might let me access them from time to time, I thought I'd open a discussion here rather than just getting knee-jerk copy/paste answers from people who aren't reading what I'm writing.

Problem: For some reason my IP address is repeatedly being added to the firewall resulting in my being unable to access any of my own sites.

I suspect this relates to an automatic backup I run which runs 4 times a day downloading updated files (Guestbooks, News Scripts etc.) - it's Linux-based and uses wget via passive FTP

It's been running for 3-4 months without a problem but recently I've noticed it having issues which coincides with my being unable to access my sites from that point onwards too.

I've variously been told it's a problem with my firewall or anti-virus and to disable those (erm - no) - that it's a problem with my FTP client (erm - tested that - no) and that the firewalling is temporary (and yet until Tech Support resets it I can't access anything).

It seems to me that you've changed something in your firewall which my wget/ftp job is upsetting - but that it didn't upset back in Aug/Sep/Oct at least. I don't think FTPing into my sites 4 times a day checking for updates is an onerous or complex task anyway and can't imagine why it should cause an issue!?!?

p.s. I suspect the problem started when the clocks changed - is there a timing issue in your firewall software which is seeing more activity than it should perhaps?

[therealjohnp]

p.p.s I assume you run your servers at GMT and don't actually adjust daylight time on them??

[eUKhost.com]

Hi Angela,

I have moved this thread in "Cpanel hosting support" department as you had submitted this thread in wrong section. Our support staff monitor their respective category only on this forum.

You will hear from them within an hour.

internal comment for staff.....client id#20437

[NickJ]

Hello,

Yes, thats correct the servers are running with timezone GMT and I have just synchronized the time zone with world time clock.

[therealjohnp]

I've just retested the script and as soon as the wget/ftp connects and downloads about 7Mb of data, it's disconnected/unable to re-access the server...

I've tried with active and passive ftp (the only options you have in wget) and the result is the same.

So - over to you I'm afraid, nothing else I can do here - all I ask is the ability to ftp a copy of my site/check for updates - not a big request but right now your firewall isn't playing along...

[therealjohnp]

p.s. My ISP does not offer/support static-IP but I do use DynDNS (router supported) - could you not add my DynDNS name as an exception to the firewall??

[AlexP]

p.s. My ISP does not offer/support static-IP but I do use DynDNS (router supported) - could you not add my DynDNS name as an exception to the firewall??

Hello,
I have reconfigured the firewall with DynDNS (dynamic DNS records) support ,Can you please update me your DynDNS name so I'll put in firewall exception list.

[therealjohnp]

Thanks for that - I've replied with the details to the Support Request - asking whoever reads it to forward it to you Alex!

We'll see if that sorts it later on

[AlexP]

Thanks for that - I've replied with the details to the Support Request - asking whoever reads it to forward it to you Alex!

We'll see if that sorts it later on

Thanks for update, I'll check it will update you in your ticket.