Email issues

[kransom]

Hi I've got two issues with email currently.

when I try and send an email I get a problem using the SMTP settings that I have. I don't use a CMS etc but am using cakephp to send emails out. this was working fine up to recently so I don't know what's causing it to fail.

I am using the following config:

port = 26
host = localhost
timeout 30
user-name / password (that work when I connect to the webmail).

Is there anything else I need to include (config options)?

I am also trying to send an email to myself in the webmail and getting the following error:

There was an error sending your message: Failed to set sender: coca-colaconnections@halouk.com [SMTP: Invalid response code received from server (code: 550, response: Authentication failed)]

Any help would be great as the client is starting to get a bit annoyed. There are no errors when I run the code either which obviously helps the debugging!

Kinsley

[Rossi]

Hello Kinsley,

I am unable to locate your Hosting account from the email address you used to register on our forums. Can you please PM me your Billing account's email address so that I can locate your Billing account and ask an admin to look into it.

[kransom]

Many thanks for helping Ross, I have emailed my server tech's to see if the suggested fixes will fix our problem. Thanks again,

Kinsley

[mischayahd]

I thought that email account can really be setup as simple as automated scripts. I'm having problems with that at first but after looking for the setting, I found out a solution and fix it right away.

[kransom]

Hi,

In the end it was nothing to do with a setting the technical support people had suggested. We went back and forth for another week before we found out that there was a problem in the code. Well, I say problem but before some change occured on or around the 24th Dec our code was working fine without an issue. Anyway we found that the email host wasn't accepting HELO commands for SMTP but was allowing EHLO instead.

Once we made this change the scripts started working again and email is now back and running.