Help with ftp : I can't get it working.

[apcherry]

Hi,

I'm just trying to ftp some pictures onto my site, "www.pctc.org.uk", unfortunately non of the ftp accounts seem to work.

I've tried a couple of ftp clients, filezilla and gFTP, plus FireFTP in Firefox, I'm positive as I can be of the right password but I still get permission denied.

Now I can log into my cPanel account. So I went to the cPanel file manager and tried to upload images into a directory, it claimed to have completed sucessfully but when I checked in the directory nothing was there.

Finally I went to the FTP accounts in cPanel. In there there is a ftp_log account but no main account. I'm fairly sure that I used the same logon id for FTP as cPanel but it doesn't appear. Have I missed some changes to the FTP accounts? Do I need to create a main FTP account? if so how?

Any help gratefully received.
ps. I tried searching the forum for "ftp problems" but it ignored ftp in the search because it's too short. So apologies if it has been covered in the past.

Regards

Adrian Cherry

[eUK-Patrick]

I have created an FTP account from your cPanel and the new FTP login details has been sent to your registered email address . Also let us know the exact directory name in which you tried to upload images and failed , so that we will check if there any problem with permission on that particular directory .

[apcherry]

Hi,

Many thanks for the rapid response, I hadn't realised the FTP main accounts had been changed. With the new account I've sucessfully loaded the images to the required directory.

Thanks again,
Adrian

[eUK-Patrick]

Good to hear that your FTP problem has been sorted and you are now able to upload files.

[DPS Computing]

Hi,

Many thanks for the rapid response, I hadn't realised the FTP main accounts had been changed. With the new account I've sucessfully loaded the images to the required directory.

Thanks again,
Adrian

Glad to hear the good news Adrian. Should you have any more problems then feel free to come back to us .