Activating Spam filter?

**twisted-pixe** · 31-03-2009, 16:10

Does windows shared hosting have a spam filter? I tried to use the control panel but it tells me that the spam filter is off and I do not have permission to manage the spam filter.

Thanks for your help

**eUK-Gabriel** · 31-03-2009, 16:14

Hi,

Yes, our shared Windows servers are Plesk servers and you can manage your Spam Filters from Plesk itself.
I would suggest you to forward your domain name at windows[@]eukhost.com so that we can go ahead and enable Spam Filter Management permissions for your account.

**twisted-pixe** · 01-04-2009, 13:55

email sent yesterday after reading your reply....no reponse as yet

(

**eUK-Gabriel** · 01-04-2009, 14:23

Hello,

I have checked for your ticket history on our board but could not locate any ticket regarding this issue. Can you please confirm that you have sent it to windows[at]eukhost.com ?

I have enabled "Spam Filter Management" permissions for your account so that you can configure spam filters for your email accounts from Plesk itself.
Can you please check it by logging into your account in Plesk and update us if you are still facing any issues with it ?

**twisted-pixe** · 01-04-2009, 15:00

Hi,

the email was sent to windows[at]eukhost.com at 17.19 yesteday (Tuesday)

I have checked and permissions have now been enabled. Many thanks

**Rock** · 02-04-2009, 01:57

Originally Posted by twisted-pixe

Hi,

the email was sent to windows[at]eukhost.com at 17.19 yesteday (Tuesday)

I have checked and permissions have now been enabled. Many thanks

Hello Alistair,
I had enabled the permissions for managing the spam filtering after looking at this thread, but I confirm, we haven't received any of your emails/tickets on our help desk until now. Also, once we receive an email, a ticket is created & an auto-responder is automatically sent along with the Ticket#. Did you receive it?

**twisted-pixe** · 16-04-2009, 10:27

I've had spam filtering on since this request was first made. To begin with I requested that identified spam is marked as such so that I could spend some time 'teaching'. No emails were ever recieved as ** spam ** even though they clearly were, and were identifed as such.

I've now set it to delete anything identified as spam, yet everything is still received in my inbox. Only after reading it, is it marked as spam.

surely that can't be right?

**eUK-Martin** · 17-04-2009, 03:51

I have set the required hit score to 4 in your Plesk >> SPAM Assassin settings.. Can you please check if emails are now getting tagged as *****SPAM*****.
You can set them to delete once you are sure about the accuracy.

**twisted-pixe** · 20-04-2009, 10:37

update...not a single instance of spam is being recognised.

Can this be checked? should I open a new ticket?

**eUK-Gabriel** · 21-04-2009, 05:18

Hello Alistair,

I have created a ticket on behalf of you.
Spam filters will not work by just enabling it in Plesk. You need to configure it as per the spam mails you receive. For that you can use "Hits required", "Spam detection alert text", "Trusted languages", "Trusted locales", "White list, "Black list", "Trusted Networks" and "Training" section. Using Training section you can easily configure effective spam filters.

I have provided all the detailed steps to configure spam filters in the ticket I created for you.
This should help you to reduce spam mails for your email accounts

I would suggest you to reply in the ticket for faster responses if you have any further queries or issues.

**twisted-pixe** · 05-05-2009, 10:15

well, a couple of weeks on...and....still nothing is getting identified as SPAM. despite me doing a lot of 'training'.

Another annoying thing is that I can only add specific email addresses to the blacklist..not domains.

so...a@iamspam.com is added to the spam list..next email is from b@iamspam.com...so I add this one too...then c@iamspam.com....and so on..

is there not a way I can add a domain? or rules for a domain?

thanks

**eUKhost.com** · 05-05-2009, 21:36

Hi,

We are installing a new cluster of windows servers for our shared and reseller hosting customers and we will use SmarterMail for the email server. This new cluster should be live within a week and we can move your account on this cluster to give you 99% protection against spams and virus emails.

Please allow us few days time to setup this cluster which will be live using DotNetPanel control panel.

**twisted-pixe** · 09-05-2009, 09:54

excellent, I look forward to this. I don't get a lot of spam, but nothing is being identifed as spam...even when it clearly i..."improve your staying power" etc etc

**twisted-pixe** · 14-05-2009, 15:50

any news on this upgrade?

I can't belive that despite having an 'active' spam filter and 'training' it...NOTHING, not a single email is being identified as spam.

**twisted-pixe** · 22-05-2009, 07:25

still waiting for an update on this (even sent a ticket to support who told me to train my filter)...below is an email I received this morning that the spam filter thinks is a perfectly valid email.

IT is the fastest and best way for male enhancing - depilation riddled

My Canadian Pharmacy - Viagra, CIALIS or Super Viagra, Generic Viagra, Cialis

Five or six times a night will be just normal for your couple.

Wish to impress and please your lady tonight?

Read hundreds of testimonails of millions of men around the globe.

He hasn't girls at all, now he drills new one every week. Want to know how?

Open a new world of pelasure an passion with our brand new enhanicng products.

praisworthy aiguille pigeonhearted

heedlessness

cephalalgia

moneyer

kali

outwit

flatboat

mendicant unhandy viol admissibility surreptititous outwit unfortunate

now even if that was a perfectly good email, I've had several that clearly aren't and I HAVE NEVER HAD AN EMAIL IDENTIFIED AS SPAM.....EVER....so clearly the spam filter is NOT WORKING.

when is somebody going to address this problem??

**twisted-pixe** · 22-05-2009, 16:09

Interestingly enough, I forwarded this email to support (as I plan to do for each one I receive from now on) but never received the auto reply...I wonder if that's because YOUR spam filter is working and correctly identifiying the contents as spam.

**eUK-Gabriel** · 25-05-2009, 15:06

Hello Alistair,

I have checked history of your tickets and found all are replied. I would suggest you to place your tickets at eUKhost Helpdesk :: Shared Reseller VPS Dedicated Server Hosting Support as that will help you to keep the track of it.

The DotNetPanel cluster setup is almost completed. Now we are testing its functionality. Our testing would hopefully be completed by the end of this week and we would be ready to launch Windows Hosting with DotNetPanel in the coming week.
We will migrate your account immediately on new server once this cluster is ready. However this may involve some additional cost which will be decided by our Sales Team.

**twisted-pixe** · 26-05-2009, 07:10

thanks Gabriel,

I'll have to discuss any additional cost with the sales team. Below is another email that the spam trap missed (in fact, as keep saying, it misses EVERYTHING)

Subject: phasma How to do it better with her fortelage overanxiety inebriated

They are blue, they are little and they will make your shaft stay super hard. - triturate sciagraph gladness

If you are looking for a good way to improve your relationship.

Make a smart choice when it comes to getting help online!

My Canadian Pharmacy - Viagra, CIALIS or Super Viagra, Generic Viagra, Cialis

If you are looking for a good way to improve your relationship.

Shock her imagination with your love skills!

Amazing increasee in girth and length of the male tool

Get the happy feeling of confidence in your ability to make your girl satisfied.

Wondering How to Deal with Intimate Problems?

We can make your man's volcano erupt like a famous Etna!

What it would be like, having more health in 4 weeks, with ultimate improving supply?

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