Cloud VPS failure

[EUKJenna]

My cloud VPS is also still down - 9 hours and counting. What gives, EUK?

Hi

Please could you PM me the details including your root password? I will get this looked at immediately.

Jenna

[evosys]

My Cloud VPS is also down

[rgeaster]

Absolutely no consolation, but according to their SLA we should now be credited for a month worth of fees (won't go that far to repair the damage this has caused my business to be honest).

[EUKJenna]

My cloud VPS is also still down - 9 hours and counting. What gives, EUK? Ticket ID is MQJ-316-16804

Sorry just checked your ticket. Can see you have provided everything.

Jenna

[didge9293]

Well, it may be up but guess what?

DB function failed with error number 1
Can't create/write to file '/tmp/#sql_bd4_0.MYI' (Errcode: 13)

Now I am getting even more calls from my already hacked off clients!

[EUKJenna]

Well, it may be up but guess what?

DB function failed with error number 1
Can't create/write to file '/tmp/#sql_bd4_0.MYI' (Errcode: 13)

Now I am getting even more calls from my already hacked off clients!

Hello,

I am sorry to hear this, Have you contacted live chat? They can assist you further with this.

Jenna

[rgeaster]

Can I ask for a bit more information as to exactly what is happening please? I understand there was an issue with the shared storage, which was resolved this morning, but why are some of us still not back online?

I need to pass some information onto my customers who are growing increasingly frustrated now.

[igpadmin]

OK, I'm up now.

Once you have resolved any other customers who are still waiting, I would like to know why a '100% availability cloud vps' can fail like this and what you will be doing to ensure that it cannot happen again.

Thanks,
Nick

Agree with this. Please ensure all VPS Cloud customers are back with us until an explanation is given. Which I am sure you will do.

We are certainly glad to be now back so thank you to the Eukhost support for their work. 13 hours or so downtime so It's obviously a huge relief to be back online, but I would consider this an extremely serious issue for EUKhost.

It has put un-neccessary strain on our phone lines this morning and we certainly have egg on our face as we announced earlier in the year that downtime on the sites would be a thing of the past after moving to cloud! We were moved to Cloud for the very reason of avoiding an issue like this ever happening again.

I certainly look forward to further comments from the EUkhost team later today or once the issue is completely resolved. May I also suggest that a company director gives us all a statement of assurance that such an issue will not happen again?

ATB
Andy

[EUKJenna]

My cloud VPS is also still down - 9 hours and counting. What gives, EUK? Ticket ID is MQJ-316-16804

Hello,

Please check, should now be online.

Jenna

[EUKJenna]

My Cloud VPS is also down

Hi,

Please check. Should be back online.

Jenna

[hiddencolour]

Hello,

Please check, should now be online.

Jenna

Thank you Jenna, server is now back up - the effort is appreciated, especially after 10 hours of uncertainty and constant chasing.

I hope the rest of you get a resolution soon. We will take a while to recover from this one...

[FrankT]

Hi Guys,

As I think someone mentioned earlier the storage issue which we had was fixed some time ago.

We are working through these boxes as quick as we can. I'm sorry if anyone has been waiting a long time. Hopefully we should get to you soon.

Frank

[didge9293]

If it helps, my secretary is now in tears.

2 e-commerce clients want to see me about the loss of business and have thrown the assurance I passed on regarding the uptime etc right in my face. Orders cannot be placed because there is a DB issue which "Ambrose" on live chat is trying to resolve right now. I have nowhere to hide.

Ambrose S: Yes, I am getting the error

Ambrose S: Please allow me some time to solve your issue

David: Everything was fine until the "problem" with the hosting.

Ambrose S: David, Please open a support ticket by sending a email to support@eukhost.com from your registered email address as this issue needs to be investigated by the admin

Brilliant!

[Cristiano]

If it helps, my secretary is now in tears.

2 e-commerce clients want to see me about the loss of business and have thrown the assurance I passed on regarding the uptime etc right in my face. Orders cannot be placed because there is a DB issue which "Ambrose" on live chat is trying to resolve right now. I have nowhere to hide.

Ambrose S: Yes, I am getting the error

Ambrose S: Please allow me some time to solve your issue

David: Everything was fine until the "problem" with the hosting.

Ambrose S: David, Please open a support ticket by sending a email to support [@] eukhost.com from your registered email address as this issue needs to be investigated by the admin

Brilliant!

Hi David.. I will have these issues fixed.

[Cristiano]

Hi David.. Try accessing Article Manager from the joomla admin control panel. It works now. It does not throw error anymore.

[didge9293]

Fixed. Thanks Cristiano.

[Cristiano]

Can I ask for a bit more information as to exactly what is happening please? I understand there was an issue with the shared storage, which was resolved this morning, but why are some of us still not back online?

I need to pass some information onto my customers who are growing increasingly frustrated now.

Some of the VM's have locked files on multiple hosts which include yours. We are getting this fixed.

Your understanding and patience is much appreciated.

[rgeaster]

My patience and understanding is one thing, but that of my customers is another unfortuneately. They are not particularly understanding when they have lost a whole days trade and my assurances to them are starting to now run a bit thin.

We moved from 1&1 to EUK only last week after experiencing a near identical problem with them (it happened on a Monday and also lasted all day) and hoped to have put all these sort of problems behind us!

[sonictek]

My server is still off as well.

No online orders today!

[Cristiano]

My server is still off as well.

No online orders today!

PM your server root password. There is a need to perform a manual file system check.