Merlin Down

[megaboost]

The server is up and all accounts on the server are online. If at all there seems to be an issue with any of the accounts, I would request those customers to please get in touch with the Technical Support team and get this sorted.

We have announced a month's compensation for all customers who have their websites hosted on merlin.eukhost.com. We sincerely apologise for the inconvenience caused as a result of this disruption in service.

So just how will I get a months compensation from EUK if I've payed for a years service?

Wouldn't it be just as easy to give me an extra 1 or 2GB of space. I would be happy with 2GB extra on my account. Would be a nice gesture for all th troubles in the past too.

I'm into my 3rd year with EUK and have never had any compensation but I think it's about time I did.

Could someone from EUK please get in touch with me to sort out how I will get compensated and an explanation how this months compensation will work.

Thanks.
Lee.

[eUKhost.com]

So just how will I get a months compensation from EUK if I've payed for a years service?

Wouldn't it be just as easy to give me an extra 1 or 2GB of space. I would be happy with 2GB extra on my account. Would be a nice gesture for all th troubles in the past too.

I'm into my 3rd year with EUK and have never had any compensation but I think it's about time I did.

Could someone from EUK please get in touch with me to sort out how I will get compensated and an explanation how this months compensation will work.

Thanks.
Lee.

Hi Lee,

We will increase space as well as Bandwidth on your cpanel hosting plan once we upgrade the existing server to a new E5420 server. We are planning to schedule this upgrade before end of December 2008, so please PM me in first week of Jan 2009 and I will take care of this.

We don't wish to provide additional resources on the existing Q6600 server as we need to keep its resource usage in control. I'm not sure when the upgrade will be schedule by our support department, but a decision will be made in next 24 - 48 hours. There won't be any downtime or data loss during this upgrade as well will deploy similar technology which is used on our Business hosting servers for mirroring and automated switching between one server to another cpanel server.

[megaboost]

Hi Lee,

We will increase space as well as Bandwidth on your cpanel hosting plan once we upgrade the existing server to a new E5420 server. We are planning to schedule this upgrade before end of December 2008, so please PM me in first week of Jan 2009 and I will take care of this.

We don't wish to provide additional resources on the existing Q6600 server as we need to keep its resource usage in control. I'm not sure when the upgrade will be schedule by our support department, but a decision will be made in next 24 - 48 hours. There won't be any downtime or data loss during this upgrade as well will deploy similar technology which is used on our Business hosting servers for mirroring and automated switching between one server to another cpanel server.

Thankyou CMO this is much appreciated and I will contact you in January

[NickJ]

Hello,

As of now the server is fetching the data from /home partition from old hard drive.
I have attached a new drive and the data from the backup has been synced on this new drive.
I need to sync the data from old drive to new drive and hence I am disabling the FTP service on server for next few minutes, so that there wouldn't be any data loss.
It would hardly take few minutes to sync the data from old drive.

I will update here and resume the FTP service back on server once I finish with the data sync.

I sincerely apologise for the inconvenience caused as a result of this disruption in FTP service.

Regards,
Nick J.

[NickJ]

Hello,

Data has been synced from the old drive to the new drive and the server is now running with new hard drive.

Also, FTP services are online and responding fine on server.

Regards,
Nick J.

[plyonmarrian]

hi, just came back online to update a site and have found that it is again down... i can ping the server but no access via http or ftp... whats up with the server now??

[poshgrp]

I am afriad none of the sites I have under my reseller account are up and running. This has now gone to the point of us having to offer reductions to our clients on their fees.

I have just been told by the support team that they are working on it.

What is goine on? Can someone actually give out a definitive statement.

Regards
Kam

[eUKhost.com]

hi, just came back online to update a site and have found that it is again down... i can ping the server but no access via http or ftp... whats up with the server now??

Hi Peter,

Your website is working fine from my end. I have asked support staff to check if your IP got blocked in the Firewall for some reason.

[plyonmarrian]

ok, its back now, but a definate outage as it was also reported by SUT... fingers crossed thats it for now!!

[eUKhost.com]

I am afriad none of the sites I have under my reseller account are up and running. This has now gone to the point of us having to offer reductions to our clients on their fees.

I have just been told by the support team that they are working on it.

What is goine on? Can someone actually give out a definitive statement.

Regards
Kam

Hi Kamal,

Your Silver Star website is working fine from my end. Can you please check once again and let me know if it is working for you ?

[plyonmarrian]

SIlver Star is one of mine, and it is working now...

[eUKhost.com]

SIlver Star is one of mine, and it is working now...

ummm. seems like you have multiple accounts hosted on Merlin.

Please accept our apologies for the downtime. We will upgrade Merlin to a better specification in next few days and you won't need to worry for at least next 3 years.

[poshgrp]

i dont own silverstar....
I should have many accounts under my reseller account on there....
like ...
poshpromotions.co.uk
poshkidz.co.uk
vaslabs.co.uk
myhealthmatter.org.uk
shahmail.co.uk
Plus others
At present my whm shows me no accounts at all

This is very frustrating as I expect thw whm to be there with my domains under it

Charlie on support is looking into it but this really should have been fixed ages ago

[Rock]

Hello Kamal,

All the 15 domains hosted under your reseller account are visible under your WHM control panel interface now. The ownerships needed to be refreshed.
Please revert in case of any further issues or doubts..

[megaboost]

Is it just me or is Merlin Server down again? Also Live chat is hanging but other websites work fine?

Can someone let me know what's going on again please.

Edit: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly is what I'm getting on live chat now so I guess Merlin is down again I fear

[flesso]

Is it just me or is Merlin Server down again? Also Live chat is hanging but other websites work fine?

Can someone let me know what's going on again please.

Edit: All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly is what I'm getting on live chat now so I guess Merlin is down again I fear

Merlin is functioning here. Please contact the support department through support.eukhost.com if you are still facing issues.

[megaboost]

False Alarm I think. Seems like I could have a temporary outage at my end.........Everythings working ok now. Thanks for the quick reply flesso, it's very much appreciated.

[flesso]

False Alarm I think. Seems like I could have a temporary outage at my end.........Everythings working ok now. Thanks for the quick reply flesso, it's very much appreciated.

That's no problem at all. Feel free to post back if you have any issues or queries.

[David_Green]

Well i do think so same, as my friend had sufferd a lot for that. And as we all know that its time of money so cure your money instead of wasting it.

[jrw62_2000]

it appears that merlin is down as i cannot get to my site. merlin is also not responding to ping requests.

Can someone let me know what is happening?