Routing from Virgin

**jbbaxi** · 23-10-2009, 13:56

Hi
Last week on of my customers couldn't get to my mail server - pings and tracert failed.
I got him to dicsonnect his modem and leave it off overnight and I guesed the refreshed IP had solved the problem assuming that it was a Virgin issue.

Today I have the same issue - my tracrt times out on 92.48.114.133

A major problem when you can't get to your server.

Just to prove that it is a routing issue I can connect to my windows server with EUK which is on a different IP group

Can anyone assist ASAP?
John

**WelshTom** · 23-10-2009, 23:14

Originally Posted by jbbaxi

Hi
Last week on of my customers couldn't get to my mail server - pings and tracert failed.
I got him to dicsonnect his modem and leave it off overnight and I guesed the refreshed IP had solved the problem assuming that it was a Virgin issue.

Today I have the same issue - my tracrt times out on 92.48.114.133

A major problem when you can't get to your server.

Just to prove that it is a routing issue I can connect to my windows server with EUK which is on a different IP group

Can anyone assist ASAP?
John

It's likely that your IP address is blocked on the EUKhost server, the Virgin Media issue was sorted a few months back. 92.48.114.133 is the last hop before your server.

**jbbaxi** · 24-10-2009, 19:08

Tom
Support did not recognise this as an EUK IP.
However eventually they got it unblocked.
john

**Bryan** · 24-10-2009, 20:53

John,

Please send us a complete tracert report to our Technical Support Team at Support [@] eUKhost.com, so that we can get this fixed to the earliest.

**speedymike** · 25-10-2009, 11:56

Having repeated problems with incoming e.mail as reported to me says box full when it is not also sometimes sent items not apended to sent items says server problem any ideas????

**jbbaxi** · 25-10-2009, 13:22

Originally Posted by Bryan

John,

Please send us a complete tracert report to our Technical Support Team at Support [@] eUKhost.com, so that we can get this fixed to the earliest.

Bryan
Thank you but as I said it is now unblocked.
How and where I was not told.

**thomaskramer** · 11-11-2009, 21:25

What is virgin?

**jbbaxi** · 11-11-2009, 22:03

Originally Posted by thomaskramer

What is virgin?

Virgin Media - ISP aka Cable. Previously Telewest

**jc8654** · 12-11-2009, 00:31

You can't just call them cable now. They also have virgin.net under their wing so are dealing in ADSL as well.

**jbbaxi** · 12-11-2009, 00:35

Originally Posted by jc8654

You can't just call them cable now. They also have virgin.net under their wing so are dealing in ADSL as well.

Sorry I stand corrected although my connection/problem was via cable.

**Smithy** · 03-06-2011, 21:27

VirginMedia are having some issues again. I cannot access certain websites on eUKhost network or access cPanel/WHM.

**Smithy** · 04-06-2011, 10:12

All good now.

**Rock** · 04-06-2011, 22:54

Originally Posted by HostXNow

VirginMedia are having some issues again. I cannot access certain websites on eUKhost network or access cPanel/WHM.

Originally Posted by HostXNow

All good now.

Seems like a small glitch between their network. Glad to know it's all fixed

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