Server colchester is under FSCK

**ronniev** · 11-04-2011, 00:33

Dear Customers,

The /home partition is under FSCK process as it was got mounted read-only. Up till now, first phase of FSCK process is completed and we are hoping it should finish soon. Though we can not provide an exact ETA on it, as the FSCK process is under progress and its been executed on /home partition [The Biggest Partition] on server.

We will keep this thread updated about its progress.

We thank you and appreciate your kind patience and understanding in this regard..

**ronniev** · 11-04-2011, 01:12

FSCK is completed on colchester server it is back online.

**Philip** · 11-04-2011, 12:58

My websites (magicofmaking.com and cogonthebox.com) and corresponding mailservers on Colchester are still unavailable...

**unix.master2** · 11-04-2011, 13:24

Originally Posted by ronniev

FSCK is completed on colchester server it is back online.

Hi,

I was told by a help support person that it'll take 30mins before the site is up and its been longer than that.

The server may be "up" as it were but our sites are not and I don't know about other people but I am getting complaints and have nothing really to tell them.

**Kieran** · 11-04-2011, 15:08

Hi Kyle.

We do understand your frustration and apologize about it. This time issue was due to one of the account which raised server load to max level. Of course we have 24*7 live server monitoring and alert system but not sure how it got overloaded without appropriate alert.

We were not able to access the server and hence had to reboot it. While investigating this issue, we found some scripts which were increasing the load. In order to avoid this issue, we have disabled those script and concerned accounted is suspended now.

The server is stable now and all the sites are loading fine.

Regards,
Kieran A.

**Philip** · 11-04-2011, 23:43

Is this server down again? There are no notifications, but I seem to have lost service. What's going on?

**unix.master2** · 12-04-2011, 08:15

Hi,

Site is down yet again, second time in 2 days. I understand downtime is to be expected and we all have server problems/other issues but twice in 2 days is worrying.

Can somebody please tell me for what reason the services and down and when they are expected to be back up.

I'd also like to know what the complaints procedure is.

Thanks,

Kyle

**Cristiano** · 12-04-2011, 08:32

Originally Posted by unix.master2

Hi,

Site is down yet again, second time in 2 days. I understand downtime is to be expected and we all have server problems/other issues but twice in 2 days is worrying.

Can somebody please tell me for what reason the services and down and when they are expected to be back up.

I'd also like to know what the complaints procedure is.

Thanks,

Kyle

Hi Kyle.. Your issue is being looked into. Will post further updates shortly.

Your patience and understanding is much appreciated !

**unix.master2** · 12-04-2011, 08:34

Thanks. I have just been on the Live Support chat to Sarina and was told its because of an "overloading domain" and that you are in the process of suspending the offending domains.

**Cristiano** · 12-04-2011, 10:27

Originally Posted by unix.master2

Thanks. I have just been on the Live Support chat to Sarina and was told its because of an "overloading domain" and that you are in the process of suspending the offending domains.

I have PM'ed you with the reason as to what happened. Reply if you still face any issues.

**unix.master2** · 12-04-2011, 15:38

Originally Posted by Cristiano

I have PM'ed you with the reason as to what happened. Reply if you still face any issues.

Its down yet again....although I can access the database on my site, looks like the apache daemon is dead this time:

ibm:~# telnet wrestlebook.org 80
Trying 109.203.108.152...
telnet: Unable to connect to remote host: Connection timed out
ibm:~#

**Kieran** · 12-04-2011, 16:03

Hello.

Yes. The server was live but inaccessible due to the load. Now we have rebooted it and still looking into it.

We will update here once further investigation is done. We are sorry for the inconvenience and appreciate your patience.

Thank You.

**paulpa66** · 13-04-2011, 08:42

3 days on the trot why cant this be resolved! Pay for a service and end up using a FREE hotmail account!

**Kieran** · 13-04-2011, 10:41

Dear Customers.

We have found an issue and working on it. It should resolve by end of the day.
We have been monitoring this server and making sure that all the services remain online during maintenance.

We will post an update once it is sorted. We appreciate your patience and co-operation in this regards.

Thank You.

**paulpa66** · 13-04-2011, 16:34

how long can it take, 1 week 2 weeks??

**Philip** · 13-04-2011, 17:15

We have been monitoring this server and making sure that all the services remain online during maintenance.

Hi Kieran

But I cannot connect with my mailservers...

**paulpa66** · 13-04-2011, 17:18

am i down on email and web access again? obviously not being monitored now.

**paulpa66** · 13-04-2011, 18:42

still not working back to fasthosts for me

**Philip** · 13-04-2011, 21:45

My websites are working, but it's taking 30 seconds to get authentication from three of my email accounts and three of them are timing out completely.

cPanel http requests are taking 60 seconds to resolve making the panel practically useless.

Webmail access is returning:

ERROR: Could not complete request.
Query: SELECT "INBOX"
Reason Given: [SERVERBUG] Internal error occurred. Refer to server log for more information. [2011-04-13 22:20:22]

...yet the serverlogs (when I can get into them) are showing empty.

Can we please have an update (as promised) as to what is going on?

**paulpa66** · 13-04-2011, 21:51

it was being monitored, no updates, no email, poor customer care

Thread: Server colchester is under FSCK

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Server colchester is under FSCK

Server not up

Offline again?

site down again

down again

and jet again

Then why

i,ve had it

Update please!

thought

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