Storage Clusters Reboot - VM Cloud

[John]

Hello,

We will need to perform reboots on our storage clusters hosting VMware and HyperV clouds tomorrow, 27/04/2011, between 11pm and midnight. Impacted customers will also be e-mailed directly during the night

There may be a 0-30 second downtime while migrations are done at this time.

This has been scheduled because the AC issues we experienced today has impacted the way the clusters talk to each other in the interconnect and has diminished the monitoring available to us, which isn't at all recommended on a long term situation, as we won't be able to pick up on potential problems.

[Jester]

Kudos to EUKhost. Email recieved well in advance of outage.

Very much appreciated,



James

[ejsolutions]

Yep, this is much more like it: plenty of warning, even for a minimal outage.
Very professional and much appreciated.
Regards
EJ

[John]

Hello,

This work has been completed. One VMware Node on Cluster 3 had an extended issue which lasted 5 minutes, which resulted in 10 VMs being down for 5 or so minutes (two reboots)

All other nodes and VMs experienced near to no downtime.

[ejsolutions]

Clean as a whistle here, I'm glad to say.
Many thanks for the prompt update, to let us know the work has been completed.

Best regards
EJ

[uriel0424]

All my sites have been down since last night. I am now trying to get Technical Support to help me. We are now on almost 9 hours downtime.

[AlexP]

Hello,
Your server is up and all services are running fine on it. I am able to access all your site which are hosted on it.

Here logs

root@server [~]# w
10:09:18 up 2:23, 1 user, load average: 0.06, 0.04, 0.01
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
root pts/0 10:09 0.00s 0.00s 0.00s w
root@server [~]# service named status
number of zones: 30
debug level: 0
xfers running: 0
xfers deferred: 0
soa queries in progress: 0
query logging is OFF
recursive clients: 0/1000
tcp clients: 0/100
server is up and running
named (pid 5200) is running...
root@server [~]#

[uriel0424]

Hello,
Your server is up and all services are running fine on it. I am able to access all your site which are hosted on it.

Here logs

root@server [~]# w
10:09:18 up 2:23, 1 user, load average: 0.06, 0.04, 0.01
USER TTY FROM LOGIN@ IDLE JCPU PCPU WHAT
root pts/0 10:09 0.00s 0.00s 0.00s w
root@server [~]# service named status
number of zones: 30
debug level: 0
xfers running: 0
xfers deferred: 0
soa queries in progress: 0
query logging is OFF
recursive clients: 0/1000
tcp clients: 0/100
server is up and running
named (pid 5200) is running...
root@server [~]#

They are running again yes thank you.... it however a little disappointing to know that something that was supposed to take minutes took almost 9 hours.

[John]

Hello,

I'm not entirely sure it was related as no other customers have experienced the type of problems you are reporting resulting from the work carried out.

I'm sure it's of no consolation, but no other customers reported any downtime, which is what we would expect.

I'll have someone look into the cause of your issue to ensure it isn't an underline issue with your VM.

[adamfield]

My server was rebooted when I was advised it wouldn't be.

"Apologies the server and the infrastructure required a reboot. The storage post the maintainance was not connecting to your cluster. Not all the clusters required this but unfortunately it was your specific one that required a reboot."

not impressed. Not 100% uptime is it.... and certainly not a cloud solution.

[eUK-Ray]

My server was rebooted when I was advised it wouldn't be.

"Apologies the server and the infrastructure required a reboot. The storage post the maintainance was not connecting to your cluster. Not all the clusters required this but unfortunately it was your specific one that required a reboot."

not impressed. Not 100% uptime is it.... and certainly not a cloud solution.

Hello Adam,

As John had pointed out in his earlier reply it was unfortunate that this happened . Kindly update your ticket with us if you have any further technical queries.

Regards,
Ray