Anyone know a reliable VPS provider?

[Latona]

Moment of frustration.

[DPS Computing]

eUKhost!

[WelshTom]

eUKhost!

I second that.

[flesso]

I second that.

I third that (if theres such thing?).

[247h]

eUKhost!

I second that.

I third that (if theres such thing?).

I've been reading about Latona's (and others') recent VPS Hosting problems and, having been through a three month period of which half brought similar frustrations and major outages, have considerable empathy for his situation!

I have a question for you others though: which of you have had a Linux VPS Hosting with eUKhost in the past or present and have you had acceptable reliability?

[WelshTom]

I've been reading about Latona's (and others') recent VPS Hosting problems and, having been through a three month period of which half brought similar frustrations and major outages, have considerable empathy for his situation!

I have a question for you others though: which of you have had a Linux VPS Hosting with eUKhost in the past or present and have you had acceptable reliability?

I've had a linux VPS Hosting from eUKhost before and the reliability was superb.

There was only one downtime period which was scheduled (servers being migrated from one datacenter to another) which was only a few hours, but we were given notice. Other than that the VPS Hosting uptime was 100%.

[ericsean]

I have paid for a trial month with VPS Hostinglink, an american company. The latency is greater, around 240ms for pings instead of 90ms (from Greece) for EUKHOST, but the speed seems as good. Will let you know how I get on. The recent outage is not something I want to experience again and though I would like to give the benefit of the doubt to EUKHOST because I have had a good experience otherwise, I am very wary of getting my fingers burned twice.

[eUKhost.com]

I have paid for a trial month with VPS Hostinglink, an american company. The latency is greater, around 240ms for pings instead of 90ms (from Greece) for EUKHOST, but the speed seems as good. Will let you know how I get on. The recent outage is not something I want to experience again and though I would like to give the benefit of the doubt to EUKHOST because I have had a good experience otherwise, I am very wary of getting my fingers burned twice.

I'll brief you with the story that you will have within next 3 - 4 months. One day the server hosting your VPS Hosting will crash and there wont be any data left on the server after 3 days of downtime. more than 50% of VPS Hosting providers in US are my friends and I know how things get managed by them.

VPS Hosting hosting is not as simple as cpanel shared hosting and its much more complicated with OpenVZ as you don't have any sort of automated backup scripts with OpenVZ. Restoring data with OpenVZ takes longer time and for your information we maintain 2 weekly backups of all our nodes which no other VPS Hosting provider does.

VPS Hosting can never be as reliable as a dedicated server in terms of uptime but at least Virtuozzo is something which makes it more reliable.

I had a look at configuration of Nodes of some of the US companies and I was shocked to see that they were running 100 VPS Hosting's on Dual Xeon 2.0 GHZ with 4 GB RAM. We have Quad core Xeon x3210 with 4 GB RAM and we don't run more than 20 VPS Hosting's on any of our nodes.

[eUKhost.com]

I've been reading about Latona's (and others') recent VPS Hosting problems and, having been through a three month period of which half brought similar frustrations and major outages, have considerable empathy for his situation!

I have a question for you others though: which of you have had a Linux VPS Hosting with eUKhost in the past or present and have you had acceptable reliability?

tell me how much downtime you had when you were on a VPS Hosting ? Load was the only problem you had and there was no downtime for your VPS Hosting. what Paul, Latona and Eric have gone through is completely different.

[247h]

tell me how much downtime you had when you were on a VPS Hosting ? Load was the only problem you had and there was no downtime for your VPS Hosting. what Paul, Latona and Eric have gone through is completely different.

Are you accusing me of causing overload of my two previous VPS Hosting? Did I touch a nerve or something, Mark? I could actually post the complete history of my extensive downtime, support emails and MSN/AOL Chat records, but as we're talking about December, January and February I'm beyond giving you a hard time about it now ... I'm still here and happy to suggest that the only real way of getting anywhere close to decent long-term reliability, performance and uptime, in my personal experience, has been to have a dedicated server!

I'm surprised that if OpenVZ has been found to be so unreliable and a major cause of node destruction, why it's taken eUKhost this long to consider ditching it completely, if that's possible? Seems to me that you could beat this issue once and for all, if what you say about Virtuozzo is accurate? I presume that was an option that Thomas has/had for his VPS Hosting? As far as I know, I didn't ...

[eUKhost.com]

I mentioned in my previous reply to the thread below this one that we have over 30 OpenVZ nodes and its next to impossible for us to get all those moved to Virtuozzo within a month or so. All other nodes are running smoothly right now and so far only 1 node had problem which was due to bug with OpenVZ.

No software in this world is 100% perfect and thats the reason you see new version of php and MySQL Server every other month. OpenVZ has not released any bug fix in last 8 months so its time for us to reconsider our future plans with OpenVZ. As of now we have done some important settings on all OpenVZ nodes but you should not expect eUKhost to be God in hosting. Downtime is part of everything that runs on Internet and one should differentiate on terms of how good a company is while sorting problems and taking steps to ensure security for business of their customers.

Go through forums of some US based VPS Hosting providers and see what their customers have lost. We never made you loose your data.

[eUKhost.com]

for your information we have multiple backup servers in USA as well where we move weekly backups of all UK backup servers just to ensure that if something goes wrong with the datacenter then we can bring all website hostings online from US based servers. Which other hosting company does this sort of planning ?

I am not upset with this thread nor am I trying to get on top of anyone. What I am trying to say is that you should forget what has happened with the node that went down last week and look ahead for better future prospects for your business. Your growth will help you to upgrade to a Dedicated server like Roger ( 247h ) did and once you switch to a dedicated server then that should be an end to all your concerns.

[247h]

...Your growth will help you to upgrade to a Dedicated server like Roger ( 247h ) did and once you switch to a dedicated server then that should be an end to all your concerns.

I'm 100% in support of this suggestion, but for some it's too big a step to contemplate at roughly double the cost of a large VPS Hosting!

I hope I'm not out of line with this suggestion, but there's always the possibility of setting up a partnership of two or three resellers in order to get a dedicated server — that's basically what I did.

[eUKShane]

Yeah. That seems to be a good suggestion. 2 or 3 VPS Hosting customers can team up if they manage to make good mutual understanding and share a Dedicated server between themselves with individual SSH access for each and root access limited for our support team only.

As of now we have decided to give Free upgrade to Virtuozzo to those who have gone through last week problem with one of our OpenVZ node.

[Fidget]

If you want greater reliability and no down time you really have to consider your setup. A second VPS Hosting (on another server) which can handle failed DNS requests to the first is must if you don't want to experience 'down-time'.

Then we move on to what you consider to be server down-time, we've experienced (like most others would have at some point or another) problems with third party scripts/software and to be fair EUKhost support never complain about resolving it for us despite it not being their problem or fault. Notwithstanding that, OS/serfver software malfunctions are a different matter, and I don't mean to belittle your problems of late.

The only 'down-time' we could really attribute to EUKhost was the recent server move which was not by their choice. I personally let it know we were very displeased with the lack of notice. We've had a few problems with third party software which have caused some down-time, but at least EUKhost dealt with it for us and never once pointed out that it was not within the brief of their support.

TBH the expertise and patience of EUKhost is hard to find elsewhere, and posting a thread about finding another provider in their own forum is being a tad bitter I think. The fact that EUKhost have let the thread remain is testament to their patience, tolerance and a good level of professionalism.

I have no doubt that at some point our own VPS Hosting's will go down at some point, it is inevitable, there isn't a VPS Hosting on this planet that has 100% up time, but at least we know that they are handled by professional and competent staff who will work hard to resolve any situation here.

So if it were me, I would qualify the original request and ask if anyone knows of a VPS Hosting provider who offers the same level of expertise and service where I could consider running a second or third VPS Hosting as a backup to the one here (unless of-course EUKhost are going to offer more VPS Hosting's on a second server which could do that for us?)

[Latona]

Yeah. That seems to be a good suggestion. 2 or 3 VPS Hosting customers can team up if they manage to make good mutual understanding and share a Dedicated server between themselves with individual SSH access for each and root access limited for our support team only.

As of now we have decided to give Free upgrade to Virtuozzo to those who have gone through last week problem with one of our OpenVZ node.

Just bringing this up - since I never got any upgrade as I was already paying for the virtuozzo at the time of the problem.

I was just checking over previous threads and seeing if I had missed anything that would be useful to know for future and noticed the quoted post which confused me.

The idea of teaming up with other VPS Hosting customers is appealing - but unworkable I feel in my situation - as I would plan to be upgrading to a dedicated server (or 2) in the future, once I get the website hosting up and marketing kicks in. That is the aim - but it may take more than one marketing effort as there is no guaranteed successful marketing campaign for every type of website hosting.

The problems are all hopefully resolved as it seems there have not been any problems for a while. If you had undergone the same frustrations as I did Fidget you would have been making a similar post I had made. If my website hosting had been live and it was costing me customers/reputation etc, I would have moved elsewhere as it was ongoing problems for 3+ weeks after the move yet I still had to pay for a full month VPS Hosting hosting - and whereas others got a free upgrade - that wasn't given to me as I had originally requested virtuozzo (plus paying for it), therefore couldn't receive the upgrade.

[247h]

...The idea of teaming up with other VPS Hosting customers is appealing - but unworkable I feel in my situation - as I would plan to be upgrading to a dedicated server (or 2) in the future, once I get the website hosting up and marketing kicks in.

Obviously I don't know the details of your situation but speaking generally, my suggestion to team up with a couple other VPS Hosting customers to move to a dedicated server NOW was to give all partners immediate improvements in stability and uptime, without increasing your (individual) running costs ...

I'm glad your situation has improved meantime, but was just wondering what timescale you have mapped for your proposed upgrade? If almost imminent then it might not be fair to form a partnership then pull out shortly after. However, wouldn't you have a buffer against any marketing setbacks if you had formed a team and shared a server long-term? Would your application suffer from their presence if the server was high enough spec? Yes you would have to be able to trust each other to maintain your own accounts to be non-demanding, but other than that I don't see any disadvantage ...

[Latona]

Once I go live - the ideal situation would be to go dedicated within 3-6 months. However, if the offline marketing is extremely successful it may be sooner... very hard to be able to predict.

[DPS Computing]

Once I go live - the ideal situation would be to go dedicated within 3-6 months. However, if the offline marketing is extremely successful it may be sooner... very hard to be able to predict.

I can understand the situation you are in Latona - maybe you could try and form a partnership but make it clear at the beginning that you are not there for the long run and that it may be wise to continue looking for someone else that is a few months off needing their website hosting so they can take your place when you leave the partnership.

Just an idea .

[Fidget]

I understand your frustations.

I could recommend another VPS Hosting provider (great price, excellent specs, low contention ratio) but you really wont get the same level of support that you do here, so it may not be much of a favour (apart from that it would be rude and unethical to post it here ~ I can sometimes be the former, but never the latter).

Usually the most useful recommendations are found in independent web hosting forums. Asking for a recommendation for a competitor within a hosting provider's own forum is not going to get you any impartial advice really. If anything it opens the door to unscrupulous VPS Hosting providers or their affiliates to post something which may take you to somewhere you'd also rather not be eventually.

To be fair, you'd probably do better to take up the grievance with a senior member of staff and see what EUKHost offer to do for you.