Results 1 to 12 of 12

Thread: Email not working


View Newest Posts

  1. #1
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default Email not working

    I am unable to receive any email on any of my email accounts for my Windows account. I can log in to my webmail, but I'm not receiving emails I have sent to myself, nor are they being forwarded to my gmail account. Please can you resolve this issue, as I was supposed to receive an important email yesterday which should have been sent to my chris[@]chriscollins.info account which I have not received. I have opened a ticket with support. Also, is it possible to retrieve any emails that have not arrived? Would they still be on the server?

  2. #2
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    I'd really like this resolved, support have not answered my ticket, I need my email in working order and to know what has happened to anything I've been sent since it has gone down.

  3. #3
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    It's been about 5 hours now and I have had no response other than an automated email from support.

  4. #4
    eUKhost.com's Avatar
    eUKhost.com is offline Chief Marketing Officer
    Join Date
    Sep 2005
    Posts
    6,148

    Default

    One of our windows system admin is looking into this problem but I don't see any ticket for your domain name on our helpdesk.

    If you have a ticket number then do let me know as that will help me to trace out why it is taking time to sort your problem.
    eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
    Toll Free : 0808 262 0255 || Skype : mark_ducadi

  5. #5
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    Zba-73157-379

  6. #6
    eUKhost.com's Avatar
    eUKhost.com is offline Chief Marketing Officer
    Join Date
    Sep 2005
    Posts
    6,148

    Default

    This has been sorted.

    Our windows system admin is replying to your ticket with the details but here is what he mentioned about the source of this problem.

    You had setup forwarders for your mailbox which were sending email on your gmail address. Gmail received spams which got forwarded but our IP was considered responsible for this. Mailenable disabled your smtp configuration due to the forwarders and your email service failed after that. No other mailbox had problem on the server and it was only your account which had this problem.

    Other details would be coming shortly in reply to your ticket.
    eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
    Toll Free : 0808 262 0255 || Skype : mark_ducadi

  7. #7
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    Thank you I haven't received the reply to my ticket yet, so don't know if you've covered it in that, but will any emails I have received since the problem be accessible?

  8. #8
    eUKhost.com's Avatar
    eUKhost.com is offline Chief Marketing Officer
    Join Date
    Sep 2005
    Posts
    6,148

    Default

    It should be there now in your inbox.

    You had problem with smtp service only so incoming emails ( pop3 ) should be there in your inbox.

    Update the ticket if you need some technical person to look into it.
    eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
    Toll Free : 0808 262 0255 || Skype : mark_ducadi

  9. #9
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    Thanks very much I have replied to the ticket with a quick question regarding using redirects (i.e. if I could set up the same redirects again (to my gmail account) without a problem, or if I need to use a different email, or not use a redirect altogether.)

  10. #10
    eUKhost.com's Avatar
    eUKhost.com is offline Chief Marketing Officer
    Join Date
    Sep 2005
    Posts
    6,148

    Default

    Okay.

    Lets wait for Jack's reply.
    eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
    Toll Free : 0808 262 0255 || Skype : mark_ducadi

  11. #11
    Acciaccatura is offline Forum Member
    Join Date
    Nov 2006
    Posts
    39

    Default

    Got the reply, all issues resolved

    Thanks and Merry Christmas.

  12. #12
    eUKhost.com's Avatar
    eUKhost.com is offline Chief Marketing Officer
    Join Date
    Sep 2005
    Posts
    6,148

    Default

    MERRY CHRISTMAS
    eUKhost - eNlight Cloud Hosting || eUKhost Knowledgebase
    Toll Free : 0808 262 0255 || Skype : mark_ducadi

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Disclaimer of Liability

The opinions or views posted on our forum by users do not necessarily represent the opinions or views of eUKhost Limited.

Our forum may contain hyperlinks to external websites not under our control and ownership. We do not endorse the content found on any external websites and we cannot guarantee the accuracy, reliability, availability and suitability of such websites and the content of those websites. Your access and use of any external websites is at your sole risk and responsibility. Please also be aware external websites will have differing terms and conditions, privacy and cookie usage policies to our website.