Virtuozzo control panel repeatedly going down!

[ukbazz]

Hi Alan - that's possibly why the thing's been so screwy then! Now unable to access VZ menus again - any chance you can re-fix this so I can edit a couple of files? Is this going to be a long process? thanks Bazz

[ukbazz]

Hi - Vz now accessible - The website is now down. httpd, and most other services are stopped on the VPS. Is this due to migration? if so when will it be back online?

[John]

Hi - Vz now accessible - The website is now down. httpd, and most other services are stopped on the VPS. Is this due to migration? if so when will it be back online?

Hello,

Alan is looking into this for you now.

[ukbazz]

Hi John - many thanks. Have just 'chatted' with Laurence via livehelp. Website now back, but Virtuozzo usability is still up and down like a yo-yo. I appreciate thet there have been issues with migration, but would hope that these can be resolved soon. As I'm sure you can appreciate, it's an e-commerce server and I'm anxious we don't have unnecessary downtime for customers. Regards, Baz

[John]

Hello Bazz,

I will forward this thread to our Virtuozzo specialist for him to check when he is next in shift.

[eUK-Alan]

Hello

Few .so files were missing on new vps where it was migrated and that's the reason httpd service wasn't started.

Your vps is being remigrated again. We will keep you posted about the progress.

FYI, to avoid further downtime IPs have been switched again on your old vps.

[ukbazz]

Thank you John - much appreciated - Bazz

[ukbazz]

Thanks for the update Alan - fingers crossed! Baz

[eUK-Alan]

Thanks for the update Alan - fingers crossed! Baz

Finally your vps has been migrated successfully on new node. Please check the website , virtuozzo power panel and let us know if you notice any problem with that.

Looking forward to hear from you.

[MarshalK]

Hello,

Thank you for your patience and co-operation and sincerely apologies for the inconvenience caused.
We have successfully migrated your old VPS to new server.
It has been verified that all services and Virtuozzo Control Panel is working fine.

If you face any issue with new VPS then please feel free to contact us.

[ukbazz]

Hi Alan - all seems to be working fine - although the back end of the shop is missing 3 orders that were on the old node - is there any way to temporarily access the old node to get these off of the cart back end?

[eUK-Alan]

Hello

Is it fine if we can assign new IPs to your old vps so that you can access it.

[MarshalK]

Hello,


As per your request in support ticket, we have assigned temporary IP to your old VPS.
It is up and running now. All the login details are remain same.
The IP address which has been assigned to your VPS is provided to you in support ticket.
Please copy your missing file from old VPS to new VPS and let us confirm with the same in ticket. So, that we will stop old VPS.

[ukbazz]

HI Marshall - Sent support an email at 08:53 this morning - the IP address sent to me logged me into the same control panel as the new IP - details of what I need are in the email - basically I need to access the old VPS's shop backend (I sent path details this morning) to be able to see orders - there are 4 for about £600 missing. These cannot be processed until I can get them off the old VPS

[Rock]

HI Marshall - Sent support an email at 08:53 this morning - the IP address sent to me logged me into the same control panel as the new IP - details of what I need are in the email - basically I need to access the old VPS's shop backend (I sent path details this morning) to be able to see orders - there are 4 for about £600 missing. These cannot be processed until I can get them off the old VPS

Hi! I hope all of your problems have been resolved now

[MarshalK]

Hello,


Further to your support ticket we have re-routed the IP's from new VPS to the Old.
As you have taken the backup, now we have routed the IP's again.

Just to inform you that your website is now resolving from the new VPS.

Please reply to the support ticket if you come across any further issues.

[ukbazz]

Hi - all seems fine now - and Vz Panel has stayed up! - thanks you for all the effort. Bazz

[eUK-Alan]

Hi - all seems fine now - and Vz Panel has stayed up! - thanks you for all the effort. Bazz

Glad to know
Please feel free update the ticket in case if you need further assistance.